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About Seaside signal. (Seaside, Or.) 1905-current | View Entire Issue (April 3, 2015)
April 3, 2015 • Seaside Signal • seasidesignal.com • 5A Side Rail JON RAHL Good customer service is at the heart what we do A colleague emailed me recently and asked if I would FRQVLGHUEHLQJSDUWRIDQDG- YLVRU\JURXSIRUDSURMHFWVKH was working on. As I looked at the deadlines and schedules of our organization for the QH[WGD\V,UHDOL]HGLW ZDVJRLQJWREHSUHWW\WRXJK to squeeze anything else RXWRI0DUFKRU$SULO+DYH you felt that way this winter, DQGQRZLQWRWKH¿UVWFRXSOH ZHHNVRIVSULQJ",W¶VEHHQDQ amazing and busy winter at the beach, and all indications are that the future outlook IRU WKH UHPDLQGHU RI LV looking strong, too. But is there ever a cost to being too EXV\" 'RHV VHUYLFH HYHU JHW VDFUL¿FHGGXULQJEXV\WLPHV" Providing good customer service is at the heart of what we do in the tourism and hos- SLWDOLW\LQGXVWU\±RUDWOHDVW it always should be. It seems SUHWW\ VWUDLJKWIRUZDUG DQG HDV\ WRR ULJKW" $ FXVWRPHU enters your business or es- tablishment and wants to buy something, or has a question. +RSHIXOO\ ZH KDYH WKH DQ- VZHURUDUHDEOHWRSURYLGHWKH goods they are after, and we KHOSIRVWHUDJUHDWH[SHULHQFH They leave, we both feel great! %XW ZKDW KDSSHQV ZKHQ the last interaction we had GLGQ¶WJRVRZHOORUSHUKDSV VRPHWKLQJHOVHSXWXVLQDEDG PRRG" 2IWHQ WLPHV WKDW FDU- ULHVRYHUWRWKHQH[WFXVWRP- HUEHLQJKHOSHGDQGLQWXUQ brutal. We never know who is going to walk through the door or who is going to tell all RI WKHLU IULHQGV RQ )DFHERRN or Twitter how awesome (or horrible) something was. It re- quires a level of commitment WRDOZD\VGRRXUEHVWDQGSXW DVPXFKIRFXVDVSRVVLEOHRQ WKHSHUVRQWKDWLVVWDQGLQJRU sitting, in front of you. Last year, we unveiled D QHZ SURJUDP GHVLJQHG WR analyze the front lines of Sea- VLGH DQG VSHFL¿FDOO\ KRZ JON RAHL good we are as a community ZKHQ LW FRPHV WR SURYLGLQJ WKDW QH[W LQGLYLGXDO PLJKW JUHDW VHUYLFH 2XU ¿UVW JRDO KDYHDUHDOO\EDGH[SHULHQFH was to evaluate, while not 1RZZKDW" HPEDUUDVVLQJ DQ\RQH )URP The customer service cycle GD\RQH±DQGQRZDVZHHQ- can be incredible or it can be WHU \HDU WZR ± WKLV KDV EHHQ Scene and Heard CLAIRE LOVELL Man over machine better One day in March, two ZRUNHUVFDPHWR¿[WKHSRW- holes on Ninth Ave. In about three days, instead of seven or HLJKWPXGSXGGOHVZHKDGD ODUJH KROH VSLOOLQJ RYHU RQWR Lincoln St. Why the street is used so much is a mystery WR PH , WKLQN WKH WUDI¿F LV just looking for a shortcut to Holladay. Using the backhoe is futile. The real solution, I believe, is to get those guys out of their machinery, give HDFKRIWKHPDVKRYHOWR¿OO the holes with new gravel; use D UDNH WR VSUHDG DQG D UROOHU WR SUHVV LW GRZQ RU FRQVXOW ZLWK'HQQLV:LHVHWR¿QGWKH right M.O. and not continue to rearrange the chuck holes IRUDWHPSRUDU\WZRRUWKUHH days. It should be man over PDFKLQH ZKLFK LV SUREDEO\ FKHDSHUDQ\ZD\ March 8, when the sun turned actually warm after a freezing night, the town ZDVIXOORIGRJVDQGSHRSOH like summer. The beach was dotted with scores of visitors DQG WKH EXPSHU FDUV ZHUH running — truly a beautiful Sunday. It was also the day of the beer show at the con- vention center. LQJ DOWKRXJK WKDW¶V D VHO¿VK SRLQW RI YLHZ 6KH FHUWDLQO\ deserves it. Nancy has been my boss for several months QRZ,PHWKHUZKHQVKH¿UVW came to the Signal but nev- HU JRW WR NQRZ KHU H[FHSW through her columns. I wish KHUZHOOLQDOOWKHSXUVXLWVVKH was unable to enjoy while be- ing a working girl. Seaside businesses 2QHGD\ODVWZHHNDJURXS of gals went to lunch at Daisy 0D\¶V D QHZ HDWLQJ VSRW LQ the factory outlet, formerly WKH :LQHKDXV 'DLV\ 0D\¶V LV PRVWO\ D VDQGZLFK VKRS WKRXJK VRXSV DQG VDODGV DUH DYDLODEOH , FKRVH WKH SRWDWR VRXS EXW LW ZDV QRWKLQJ OLNH P\PRWKHU¶VWKR¶WDVW\2XUV ZDVGHSUHVVLRQIDUHZLWKMXVW SRWDWRHVRQLRQVEDFRQPLON DQG D OLWWOH ELW RI SDUVOH\ *XHVV,¶OOKDYHWRPDNHLWP\- VHOI,W¶VJRRGWRKDYHDQHDW- LQJSODFHIRUVKRSSHUV,DOVR went to the Antique Mall on Broadway. My friend, Emmy, introduced me to Sherrie who works there. There are lots of interesting things in the old Selnes and Wheatley lo- cation, which brings back many memories. Sherrie has a house dog named Charlie %URZQ+H¶VDFXWHOLWWOHJX\ very friendly and gives ev- eryone who gets close a wet doggie kiss. CLAIRE LOVELL 38 singers were really fun to watch — so young and fresh DQG FDSDEOH ± ZH¶YH DOZD\V KDG H[FHSWLRQDO PXVLF GH- SDUWPHQWVLQRXUVFKRROVDQG WKLVZDVDJUHDWH[DPSOH,GR DSRORJL]H IRU QRW LGHQWLI\LQJ everyone. They were all stars. The Cannon Beach Cho- rale, John Buehler directing, sang numbers by Haydn, Mo- ]DUW6WHSKHQ)RVWHUDQGRWK- HUVSOXVDFRQWHPSRUDU\URO- licking tune, which avowed, ³7KHUH¶V $ 0HHWLQJ +HUH Tonight!” It was a good note to end on and we were all the better for it, and the music was the kind you hum on the way home. After returning from the Concert notes concert, we saw at the facto- On March 16, a dual con- ry outlet near Rue Guy, what FHUW ZDV SHUIRUPHG DW WKH looked like smoke on one of Seaside Methodist Church. those turrets. It turned out to Initially, the Seaside High be streams of water on the School choir, directed by roof. What a job to be doing Laugh Line: Vanessa Unger, sang sever- at night! /DWH 6W 3DWULFN¶V 'D\ DO QXPEHUV LQ D SUDFWLFH UXQ joke: “If the wind is at your for a contest on the follow- Good luck, Nancy I was sorry to hear that EDFN SUD\ WKDW LW LVQ¶W IURP LQJ GD\ 7KHLU ¿UVW RIIHULQJ was an African tune with Nancy McCarthy was retir- the corned beef and cabbage.” drums, blocks and maracas, it sounded like, in the ac- FRPSDQLPHQW 7KH\ ZHUH VR SURIHVVLRQDO DQG PDGH VXFK beautiful music, including DQ ,WDOLDQ QXPEHU DQG ¿QDO- ly, a lovely sacred song. The Ro b ert Ca in , LD 45 yea rs of experience FREE C ON SU LTATION • D en tu res for a ll a ges • N ew , pa rtia ls & cu stom d en tu res • D en tu res for im pla n ts • Relin es a n d repa irs D YROXQWHHU SURJUDP ,I \RX ZDQW\RXUEXVLQHVVWRSDUWLF- LSDWHDQGKDYHDVHFUHWVKRS- SHU ZDON WKURXJK WKH GRRUV WKDW¶VHQWLUHO\XSWR\RX:H took what we did last year ZH DQDO\]HG EXVLQHVVHV DFURVV DOO VHFWRUV LQ and learned that we are doing D SUHWW\ GHFHQW MRE EXW WKDW WKH ZD\ ZH UXQ WKLV SDUWLFX- ODUFXVWRPHUVHUYLFHSURJUDP FRXOGEHLPSURYHG6RWKDW¶V ZKDWZH¶YHGRQH Are you a business owner or manager who would like WR GLJ D ELW GHHSHU LQWR WKH way you service your cus- tomers and see if you stack XS WKH ZD\ \RX WKLQN \RX VKRXOG"-XVWOLNHODVW\HDUWKH SURJUDP ZLOO FRLQFLGH ZLWK National Travel and Tour- LVP :HHN IURP 0D\ :H¶OO XWLOL]H VHFUHW VKRSSHUV DQGDUHKRSLQJWRH[SDQGWKH QXPEHURISDUWLFLSDQWV,I\RX DUH LQWHUHVWHG LQ SDUWLFLSDW- LQJ SOHDVH VHQG DQ HPDLO WR info@seasideor.com, subject line “Customer Service” and ZH¶OO WDNH LW IURP WKHUH ,¶OO write about the results in a fu- ture column. Have a thought or ques- tion about tourism in Seaside, or maybe an idea for a future FROXPQ"'URSPHDQHPDLODW jon@seasideor.com. Jon Rahl is the director of tourism for the Seaside Visi- tors Bureau and assistant gen- eral manager of the Seaside Civic & Convention Center. Seaside Providence Hospital begins breast milk donor program Breastfeeding moms on the north FRDVWFDQQRZPDNHDVSHFLDOGRQD- WLRQRIEUHDVWPLONWRKHOSSUHPDWXUH or medically fragile babies. Donor EUHDVW PLON LV DQ HVVHQWLDO SDUW RI the medical care for at-risk infants ZKRVH RZQ PRWKHUV FDQQRW VXS- SO\ VXIILFLHQW PLON IRU WKHLU VSHFLDO health needs. 3URYLGHQFH 6HDVLGH +RVSLWDO QRZ offers breastfeeding moms, who have H[FHVV PLON DQ HDV\ ZD\ WR PDNH D GRQDWLRQ ZLWK WKH RSHQLQJ RI D PLON GURS ± D FRQYHQLHQW SODFH IRU PRPV to learn about milk donation and to donate frozen milk, which is then VKLSSHG DQG SURFHVVHG DW 1RUWKZHVW Mothers Milk Bank in Portland. “Breast milk donation is one of the PRVW EHDXWLIXO SXUH DQG VHOÀHVV DFWV a mother could do for another and for a medically fragile baby,” said Julie Hedford, RN, lactation consultant and maternity nurse at Providence Seaside +RVSLWDO³%UHDVWPLONFDQEHDPHGLFDO SULRULW\DQGZHORRNIRUZDUGWRZRUNLQJ with our community in saving babies, GURSE\GURS´ +XPDQPLONSURYLGHVRSWLPDOQX- WULWLRQSURPRWHVQRUPDOJURZWKDQG GHYHORSPHQWDQGUHGXFHVWKHULVNRI illness and disease for infants. 3URYLGHQFH6HDVLGH+RVSLWDOLVORFDW- HGDW6:DKDQQD5RDGLQ6HDVLGH 7KHPLONGURSLVRSHQDPWRSP SUBMITTED PHOTO Shelby Gosser, Seaside mom, is the first breast milk donor to the Providence Sea- side Hospital milk drop. HYHU\ GD\ 7R OHDUQ PRUH SOHDVH FDOO 3URYLGHQFH 6HDVLGH¶V %LUWK &HQWHU DW $"1))1%"%,*"02--)&"06,2 +""!1 ,01%/!4/" ENTRY KNOB LOCKSET DEADBOLT & ENTRY LOCKSET COMBO KW1 KEY BLANK VWNH\ 8QORFNE\NH\RXWVLGHWXUQEXW WRQLQVLGH)RUH[WHULRUGRRUV ':>43* ,*943* +7** XQORFNHGE\NH\RXWVLGHRU WXUQEXWWRQLQVLGH 3 PIECE PROTECTION KIT 1/4 SHEET FINISHING SANDER 4 PIECE PAINT BRUSH SET D en tu re repa irs don e sa m e da y! Person a l service a n d a tten tion to deta il OPEN W ED N ESD AY & FRID AY 9-4 :3 0 | 5 03 -73 8-7710 TW O LO C ATIO N S • SEASID E & HILLSBO RO 74 0 Ave H • Ste 2 • Sea sid e | 23 2 N E Lin co ln • Ste B • Hillsb o ro Early Childhood Health & Education Clinic For Clatsop County Kids SIGN UP TODAY! FREE For all 3-5 year olds, regardless of income April 14, 2015 The Astoria Armory 1636 Exchange St., Astoria ,QFOXGHVJRJJOHVIRDPHDU SOXJVUHVSLUDWRU\SURWHFWLRQ $OXPLQXPEDVHIRUH[DFWƌDW QHVVDQGORQJODVWLQJGXUDELOLW\ ŝŝWULPEUXVKHVŝDQG ŝJHQHUDOSXUSRVHEUXVKHV 4 PIECE SCREWDRIVER SET KILZ ORIGINAL 1 GAL PRIMER/SEALER 2 PACK AUTOMOTIVE WIPES April 22, 2015 Seaside Convention Center 415 First Avenue, Seaside Early screening is an important step to successful learning. Your child will receive the following exams and screenings: ~ Physical ~ Hearing ~ School Readiness ~Speech ~ Nutrition ~Vision ~Dental ~Immunization Call your local elementary school or Head Start center for an appointment by April 7 for the Astoria clinic or April 15 for the Seaside clinic. Limited transportation help is available upon request. se habla espanol. 5RXQGWRROVWHHOVKDIWVIRU VWUHQJWKDQGGXUDELOLW\ J 8VHWRFRYHUVVPRNHGDPDJH EORFNSHWRGRUVPRUH S &OHDQVDQGSURWHFWV*XDUGV DJDLQVW89GDPDJH H[SLUHV Sponsors are NW Early Learning Council, NW Educational Service District and Clatsop Kinder Ready. Major health & education groups of Clatsop County are partnering to make this clinic possible. 65RRVHYHOW'U 6HDVLGH25