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About Illinois Valley news. (Cave City, Oregon) 1937-current | View Entire Issue (Oct. 13, 2004)
Illinois Valley News, Cave Junction, OR Wednesday, October 13, 2004 Page 9 Some fire restrictions lifted Fire season might have ended in some parts of Oregon, but not in Jose- phine and Jackson coun- ties, said Oregon Dept. of Forestry (ODF). However, ODF said that some restrictions have been lifted in the two counties, as fire danger is now listed as moderate. Affected are state, county, private and Bureau of Land Management lands in those counties. Debris burning still is prohibited. But now, for the public, allowable are campfires, use of vehicles SELMA ROLL-OVER ACCIDENT - Illinois Valley emer- gency personnel responded at 3:50 p.m. on Sunday, Oct. 10 to a two-vehicle, end-over-end accident on Hwy. 199 in front of Selma Quick Stop Market. Oregon State Police said that both drivers were cited on charges of driving under the influence of intoxicants. They were identified as Selma residents Catherine M. Ragsdale, 40; and Daniel M. Wylie, 28. OSP said that Ragsdale, driving a Ford Explorer, turned left in front of Wylie’s Jeep Cherokee, and the latter struck the right passenger side of the Explorer. The Jeep then flipped end-over-end. Two people in Wylie’s vehicle suffered minor injuries and were taken by American Medical Response to Three Rivers Community Hospi- tal in Grants Pass. Other details were unavailable in time for this issue. (Photos by Dale and Elaine Pacific Power cites its stellar performance In its annual perform- ance report, Pacific Power met its service commit- ments to customers 99.9 percent of the time, the electric utility said. According to Pacific, “When a Pacific Power serviceman sets an ap- pointment with a customer, he does more than agree to show up at a particular place or time. “He has backed his word with a guarantee - a promise to pay the cus- tomer if he fails to do what he said. This guarantee is part of a program unique among electric utilities in the U.S. and a service Pa- cific Power is serious about delivering. “Five years after its inception, Pacific Power’s Customer Service Guaran- tee program continues to shine as a model of making the customer the first pri- ority always. The com- pany’s annual report card of performance shows that from April 2003 through March 2004, the company had 2,919,710 opportuni- ties to meet its customer guarantees. “And it succeeded in meeting them 99.9 percent of the time,” Pacific said. “Our Customer Ser- vice Guarantee promises that when we say we’re going to give a certain level of service, we mean it,” said Karen Gilmore, vice president of customer services. “How well we serve customers is impor- tant to us. So important that we hold ourselves ac- countable by promising to pay our customers if we don’t keep our commit- ments.” “Excellence in being there for its customers is the foundation of our Cus- tomer Service Guarantee program,” said Pacific. “Launched in February 2000, the program is a feedback and make im- provements to better serve customers. The eight guar- antees are to: *Restore the cus- tomer’s power within 24 hours of an interruption notification (20 hours in Oregon). Utility backs its service calls with a guarantee: a promise to pay the customer if the serviceman fails to do what he said. comprehensive set of guar- antees and performance stan dards unmatched among U.S. electric utili- ties. The program estab- lishes guidelines for em- ployees to follow and dem- onstrates to customers that the company is listening to and addressing their con- cerns about issues that are important to them. “The guarantees were instituted as part of Pacific Power’s merger with Scot- tishPower in 1999, and are slated to expire on March 31, 2005. But Pacific Power has no plans to re- tire the program,” it said. “We’re committed to continuing the program because it improves cus- tomer satisfaction, strengthens our commit- ment to delivering what customers want and helps us as a company become more operationally effi- cient,” said Gilmore. Focusing its efforts on the eight guarantees allows Pacific Power to monitor its performance, receive *Keep mutually agreed appointments. *Switch on the cus- tomer’s power within 24 hours of a request. *Contact the customer within two working days of the initial request to ar- range an appointment with an estimator (if necessary). Once Pacific Power has the required information, it will provide an estimate within five working days of the appointment or within 15 working days where alterations to the network are necessary. *Investigate customer bill inquiries and respond within 10 working days. *Investigate meter faults or conduct a meter test and respond within 15 working days. *Notify customers at least two working days prior to turning off power for planned interruptions. *Begin an investiga- tion into an unknown power supply problem within seven working days or explain a known prob- Fall Recycle Round-up (Can Slam) Saturday, October 23, 9 a.m. to 2 p.m. at the I.V. Visitor • Tin and aluminum cans, labels OK • Cardboard and Paper board, cereal-type boxes, fiber egg cartons, shoe boxes, 6 or12 pack cartons, cardboard tubes (remove waxed or foil lining) • Plastic bottles, #s 1-7, neck smaller than base, no tubs, lids, motor oil containers, buckets or furniture • Mixed waste paper, junk mail, scrap paper, paper bags, paperback books, phone books Please rinse all food and soap containers. Sorry! No glass his time (take to Kerby Transfer Station) Co-sponsored by IVCRT, Southern Oregon Sanitation, Sterling Savings Bank, I.V. Chamber Of Commerce & I.V. Sierra Club. Info: 596-2017 lem within five working days. If Pacific Power does- n’t meet a commitment, the customer is eligible to receive a payment in the form of a credit to their account as compensation for any inconvenience. For some guarantees, the cus- tomers must file a claim in order to be considered for payment. “We established the guarantee program to prove we’re serious about serving our customers and serving them well,” said Gilmore. “When we fail to meet a commitment, it’s a re- minder that we need to do better. Our customers de- serve it.” off improved roads, smok- ing in wooded areas, use of power equipment includ- ing chainsaws; and cutting, welding and grinding of metal, said ODF. Industrial forest opera- tors still are affected by a Level 1 Industrial Fire Pre- caution. They must have fire equipment on-site, and provide watchman service. Until fire season ends, said ODF, people should continue to use caution in wooded areas, and never leave campfires unat- tended. Phone 474-3152 for more information. Administrative Assistant Position at Oregon Caves Oregon Caves National Monument is looking for an energetic, efficient person to fill our Administrative Assistant position. The position will be advertised at www.usajobs.opm.gov from 10/15/04 - 10/29/04. For more information phone Kelly Donley at (541)592- 2100, ext. 223. Meidinger Concrete Construction Serving the Valley since 1974 * Licensed * Bonded * Insured Specializing in all types of Concrete and Masonry New - Foundations - Walks - Drives - Patios Mobile Home Runners and Foundations Bridges and Abutments - Slabs - Large or Small Exposed Aggregate - Retaining Walls and Basements Stamped & Colored Concrete
