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July 1, 1997
SMOKE SIGNALS
Customer service leads the way at Legends
Heidi Hardin just completed one year of
employment at Legends, the fine dining res
taurant inside Spirit Mountain Casino. Her
title is Lead Waitstaff, and she is part of
the reason why customers rave about their
dining experiences at Legends and how
courteous and friendly the servers are.
Heidi applied at the Casino's Human
Resources department after hearing about
the restaurant through family members.
"I really wanted to work for the Tribe,"
said Heidi. "Especially at the restaurant,
because I have done this kind of work be
fore. After I turned in my application, I
was called back, and everything happened
within about a week."
Heidi, who is married and has two chil
dren, lives in Salem near her parents, and
her husband works in Stayton. But Heidi
said they would like to live in the Grand
Ronde area.
"This job has given me a chance to meet
many tribal members and people within the
Casino that I normally would never have
had the chance to know," she said.
Heidi said that pride in her work and
pride in the Casino is what motivates her in
her job, and the fact the legends has be
come one of the most praised and highly
acclaimed restaurants in Oregon.
"I am motivated by the desire to make
customers happy and keep them coming
back," she said. "Every department in the
Casino must make sure their customers are
happy. We take pride in that."
Part of the training every employee of
Legends must receive includes over five
hours of Oregon Liquor Control Commis
sion (OLCC) training which teaches em
ployees about the laws and procedures ev
ery establishment must follow when serv
ing alcohol.
Of the many jobs she's held, Heidi feels
at home in her job where many of the people
are of the Tribe and the community. She
said that Spirit Mountain Casino is a good
employer for many reasons.
"I like the fact that there are many oppor
tunities here. The Casino treats its people
well. They continue to provide training
and let me learn while I work. I have got
ten to know a lot about computers."
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Heidi said that this pride she feels comes
partly from her job, and partly from being
a tribal member. Both give her reason to
feel good about the career path she has cho
sen. And it shows.
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Steps to getting a job at SMC: Start here!
Tribal members who are interested in
seeking employment with Spirit Mountain
Casino should call Sarah Harvey or Cam
illeMercierat 1-800-760-7977. Applicants
should be prepared to:
Check the Job Information Hotline for
current openings. Jobs are updated each
Friday. The deadline for applying for an
open position is Thursday of each week.
Tribal member applicants may also request
to have job postings mailed to them.
Complete an Application for Employ
ment at Spirit Mountain Casino. Appli
cations are available at the Human Re
sources building 28840 S.W. Salmon
River Highway, Grand Ronde. You may
also request that an application be mailed
to you. Resumes are also accepted, and en
couraged. Schedule a screening appointment. The
screening appointment is designed to pro
vide customer service to Grand Ronde tribal
members who are interested in working at
the Casino. The purpose of this screening
appointment is to discuss the best position
for the applicant based on their experience
and qualifications. The applicant will be
informed if that position is currently open
or will be in the near future. If there is an
open position, the applicant will be sched
uled to interview with the supervisor or
manager of the department. If the appli
cant does not qualify for a position at the
Casino, they will be informed of the rea
sons why and referred to the best resource
to gain the experience, training, education
andor social services needed to become a
viable candidate.
Complete a Security Packet. The Secu
rity Packet is an application for a Gaming
License. The gaming applications and li
censes are reviewed, approved, and issued
from the Grand Ronde Gaming Commis
sion. Tribal member applicants will be
given a Security Packet to complete after
the screening appointment only. There are
varying degrees of security licenses, which
are dictated by the duties of a position.
Training is also provided in the areas of
policies, procedures, diversity, gaming
regulations, and customer service.
Wanted:
a few good workers...
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Do you:
Enjoy working with people?
Like to Smile?
Have good customer service skills?
Want to earn an income?
Know why the coyote is jumping
over the mountain?
Spirit Mountain Casino is looking for quali
fied applicants to apply for positions with
Spirit Mountain Casino. If you like to smile
and have excellent customer service skills, you
may apply at the Human Resources building
at 28840 SW Salmon River Highway in
Grand Ronde. Tribal members can call Sarah
Harvey or Camille Mercier at 1-800-760-7977
to schedule a screening appointment.
Tribal members can also request the job
postings in the mail by calling Camille or Sa
rah at Spirit Mountain Casino.
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