TRIBAL PROGRAM NEWS
Business and You!
Pow-Wow Committee Seeks
Applicants
The Pow-Wow Committee is seek
CTSI, 1 140 Willagillespie Road,
ing applications to fill vacant commit
Suite 18, Eugene, OR 97401, phone
tee positions that are open to all tribal
541-484-4234; or Felicia Carmona,
members.
CTSI, P.O. Box 549, Siletz, OR 97380-
Please request an application from
Nick Sixkiller, Eugene Area Office,
0549, phone 1 -800-922-1399, ext. 1273,
or 541-444-8273.
Artwork Sought for 2005
Run to the Rogue
The Run to the
Rogue Planning Com
mittee would like new
artwork for Run to the
Rogue this year.
We are looking at
different ideas for a new
T-shirt design to be used
for many Run to the
Rogue items. Ideas the
committee would like to
see are the tribe's bas
ketry patterns, Run to
the Rogue’s flicker/
eagle feather staff, and
a map of the run.
For ideas, more information, or to
submit artwork, please contact Cultural
Programs Coordinator Selene Rilatos at
Cultural Programs, CTSI, P.O. Box 549.
Siletz, OR 97380-0549; 541 -444-8246 or
1-800-922-1399, ext. 1246; or e-mail
selener@ctsi.nsn.us.
Invitation to Bid
Toledo Mill Yard Cleanup Project
Siletz Tribal Business Corporation
Contact Person
Dwight Butt
Economic Development Director
541-994-2142
Project Location
2009 SE Sturdevant Road
Toledo, OR 97391
(Tribal Mill Site)
Project Summary
Phase 1: Consists of approximately
25 acres of land. Small hardwoods,
mostly alder, need to be cut with a mow
ing machine (brush hog) that will cut
the brush at ground level and mulch it
into large manageable chunks.
Phase 2: Consists of leveling 25
acres of land. Some brush piling and
burning will be necessary to accomplish
this. A bulldozer will be required ca
pable of moving and leveling burms and
feeding burn piles.
Phase 3; After leveling is com
pleted, grass seed and commercial fer
tilizer will be broadcast onto the 25-acre
parcel. This can be accomplished using
•
Excellent Customer Service
How Successful Can Your Business Be Without It?
Unfortunately, many business own
ers fail to recognize the importance of
providing good customer service. As long
as the customer’s basic needs are met.
business owners may think they have
done their job.
To achieve excellent customer ser
vice, a business owner must have high
standards where the customer is con
cerned and also have a program in place to
“teach” customer service to all employees.
Employers often make the mistake of
thinking the employees they hire know
how to be polite and how to provide ex
cellent customer service.
In today’s world, this is not always
the case. Many people have not been
raised in environments that stress man
ners and may treat customers badly not
because they don’t care ... but because
they don't know any better.
By setting a good example and pro
viding frequent customer service training,
business owners can substantially im
prove their company’s public image.
Remember, customers can choose
where they shop and by showing them
you appreciate their business, you are
making an investment in the continued
success of your company.
For additional business information,
contact me at the Siletz Tribal Business
Corporation (STBC), 541-994-2142.
Include Your Company in Tribal
Business Directory
Deadline for sub
missions is June 15, 2005.
4
by Rosie Sufficool, STBC Business Information Counselor
Siletz News
•
Are you a Siletz Tribal member who
owns your own business? If you are, we
would like to hear from you.
The Siletz Tribal Business Corpora
tion is developing a directory of busi
nesses owned by Siletz Tribal members.
When completed, the directory will
be available for Siletz Tribal members to
use when they need a particular service
or product and would like to support a
tribal business.
If you currently are a Siletz Tribal
business owner, please contact Rosie
Sufficool, STBC business information
counselor, at 541 -994-2142 so your busi
ness can be included.
Business and You!
by Rosie Sufficool, STBC Business Information Counselor
commercial seed machines or by using
hand-operated mechanism.
How Do Customers “See” Your Business?
Insurance
The successful contractor will carry
liability insurance of $1 million, nam
ing STBC and CTSI as additional insureds.
Timeline
Bids must be received at the Siletz
Tribal Business Corporation
2120 NW 44th, Suite D
Lincoln City, OR 97367
Phone: 541-994-2142
no later than April 25. 2005, in writing.
Late bids will not be considered. The
contract(s) will be awarded May 1.2005.
Inspection
Potential bidders can inspect this
project site by appointment by calling
541 -994-2142. Accommodations will be
made to show the project and answer
questions.
April 2005
If you are a small-business owner,
your responsibilities are many and your
staff may be few.
You may spend your days just hop
ing enough customers will come into
your business so you can make money and
pay your expenses. But do you ever stop
and take a good look at what customers
are seeing when they walk through your
front door?
The first impression your customers
have of your business is the way it looks.
You may have wonderful products, ex
cellent prices, and great customer service,
but unless your business “looks good"
many customers won't even come through
the front door.
Business owners can do many
things to make sure their business gives
a great first impression. Here are some
suggestions:
•
Is your store or shop as clean as it
could be?
•
•
•
Are your windows and windowsills
clean?
Is there trash or dirt on the sidewalk
by your entrance?
Keep display shelves a distance from
the front door, so it will be easy to
walk into your store/shop.
Since business owners come and go
in and out of their businesses each day.
many times they don’t really “see" what
potential customers might be seeing.
Take some pictures of the entrance
to your store/shop. Then take them home
and look at them objectively when other
things aren't distracting you.
What you see might surprise you! By
taking a good look at the entrance to your
store/shop. you might be able to make
positive changes that w ill make your busi
ness one customers want to visit.
If you have business questions
you would like to have answered or
comments, please send an e-mail to
rsufficool@stbcorp.net