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About Oregon daily emerald. (Eugene, Or.) 1920-2012 | View Entire Issue (June 1, 1995)
Starbucks steams customer SAN FRANCISCO (AD — lerwmy Domain says Starbucks owes him an espresso machine ami the world an apology. Unhappy about the coffeehouse chain's han dling of his complaints about two defective espresso makers, the San Francisco Hay area dive-shop owner has spent 510,000 on Wall Stroet Journal ads demanding that Starbucks apologize to customers everywhere Unless the company comes through. Domain said, his slow roost of the booming Seattle-based company w ill culminate in a two-page Journal ad spread packed with other Starhui ks uiv tomers’ complaints of snooty servers and weak coffee "Unfortunately . most people don’t have the financial means to do it," Dorosin said Wednes day, adding that all he wants is "human decen cy." Starbucks denies some of the basic allegations in the dispute over the two espresso machines, but said it has offered cash refunds, replacement machines, gifts and personal apologies to Dorosin. "Wo did even thing we i mild to n-< tify tlunsit nation that was reasonable." said spokeswoman ( beri Libby, who t ailed Dorocin'i dmath a little hit unreasonable " "We’re disappointed we were unable to please him,” Libby said. The trouble fiegan brewing at a Berkeley Star bucks in April, when Dorosin splurged on a 5-‘W espresso maker for himself and a 51B9 mni tune as a wedding gift for a friend The clerk failed to follow the usual practice of offering half pound twigs of coffer with large purt bases and whim Do rosin madr an issue of it. the clerk refused to < ompromise even with a free cappuccino. Dorosin said. Do rosin said he was even more steameii when he got a t all from the friend saying the wedding gift was rusty and missing parts, and when his own model slopped pumping water He contac ted the coffeehouse manager, and then corporate headquarters The COmpaB) Hid the bride's ni,)i hme was new. hut mav have rusted after test brews at the factory Starbucks denies any parts wen* miss ing "1 said. 'Look all I want is a replacement of the mat hines and a letter of apology to the bride that you sold her a used machine with rust ing parts.'" Domain said "Jus! give her the nicest machine that you have and we'll cell it even ' The nicest machine sells for Sii.4'tS. accord ing to Starbucks, which reputed that proposal "In a nutshell it comes down to he wanted the $2.5(10 machine for a S2(X) machine. ' Ubby said. "We weren't able to do that." And. she said, "We < an t apologize to him for selling used goods because we did not sell used goods." Starbucks did offer to replace both machines with S2t’><i models Dorosin says the company meant for him to swallow the $.10 price different e between the replacement and his higher-priced machine, though the company said it offered to make up the different e in cash "I just snapped," he said. Computers will share Oregon medical records SAI.KM (AP) The formation of a statewide computer network to share rnedic al records elec - Ironically could improve health care at the risk of losing some privacy. The Oregon Medical Electron ic Network, called OMEN, will connect doctors with insurance companies and government offi cials, beginning in the fall At the national level, Equifax and ATAT have announced a joint venture to t reate a network that links doctors, hospitals, lab oratories, pharmacies and nurs ing homes from coast to coast The system's developers hojie the network will allow doctors to make disc ovaries shoot health patterns In a community For example, a database cov ering Marin County. Calif, helped researchers learn that menopausal women who took estrogen by itself faced an UK re,ised risk of hroait i am er Because of the study, doctors know to add balancing drugs The system also will allow emergency room doctors instant access to a patient s computer ized medical record, in< reasmg the speed and ai curat v of diag nosis and improving treatment Oregon llnallh S< ioni cs Uni varsity has collected informa tion on its Lifetime Clinic Record for the past year, amass ing 7 million medical observa tions The information vvtll eventually allow researchers to test whether treatments allowed patients to live longer or better "Our academic department is pretty excited about this.” said Inn Klert, the university hospi tal's spokesman Hut Jacqueline Xehner. the director of ()()() medical records for Kaiser I’ermanente Northwest, is worried altout the potential for abuse of databases "It's loss of i ontrol of very pri vale information given in confi dent e," she said Ipsi^incq, companies already have used databases to avoid costly cases, even using t output ers to separate the healthy from the sick National insurance firms ere ated the Medical Information bureau to identify and ext lude patients who would i ost them money Today. 750 to HOI) insurers rely on data from the bureau qjuvgft wg Er~ -JJ »1 ifil-itria i pa at ISDD REWARD If you have information leafing to tfw arrest and conviction of any local FAKE ID manufacturers, you coaid receive a reward up to $500 Cal 1-800-525-8477 I’KIIII I I I I (,l M \t t Ml Kl ( m \| II f HUIIH'S i Congratulations * to the Class of 1QQ5 from Black Forest Taocm Est. 1946 Graduating Seniors and Their Families... 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