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About The daily Astorian. (Astoria, Or.) 1961-current | View Entire Issue (Jan. 31, 2017)
4A THE DAILY ASTORIAN • TUESDAY, JANUARY 31, 2017 ODOT: Final report, with recommendations set for Feb. 28 Continued from Page 1A That legislation — one of Gov. Kate Brown’s priorities as governor — could hike gas taxes and fees on drivers and funnel hundreds of millions of dollars in additional fund- ing to ODOT. The state in September awarded a nearly $1 mil- lion contract to McKinsey & Company to conduct the long-awaited review. The consultants found that the culture of transpor- tation management was like a family, only one without dissent. More self-criticism could help ODOT improve its performance, the consul- tants found. “Only 44 percent of employees agree that lead- ership consistently offers a critical perspective. Inter- views with senior manage- ment supported these find- ings,” according to the report. “There were no exam- ple of individuals who con- sidered themselves a ‘dis- senting voice.’” Department of Trans- portation management per- formed poorly in laying out a shared vision with strategic clarity, as well as in setting performance standards to achieve that vision, accord- ing to the consultants. “Furthermore, organi- zational standards, such as operational goals … are deployed inconsistently, leaving ODOT without clear standards to direct how the organization should operate most effectively,” they wrote. While the department does a good job in creating clear roles and responsibil- ities, and recognizes good performance in non-finan- cial ways, it could do more to reward employees and hold them accountable, with more of an emphasis on results, according to the report. It quoted several employee comments gathered during a survey, including “We need to ensure accountability for performance and behavior problems … High-level man- gers can talk the talk, but poor performers and poor behavior is still tolerated … Good employees currently work hard through internal motivation and personal ded- ication to high quality ser- vice, not because the agency rewards them.” The consultants found that clear roles and respon- sibilities for the Oregon Transportation Commission, which oversees ODOT pol- icy, and other governing bod- ies also were “inconsistently and vaguely defined, partic- ularly in the areas of gover- nance, strategy, and perfor- mance management, partly due to ambiguous charters and interpretation.” The agency received good marks from the con- sultants for engaging people who have interest in trans- portation projects, including local governments, lobby- ists and the public, in project development. “I am very pleased with the outcome,” transportation Director Matt Garrett wrote in an email to staff. “The report paints the picture of a strong, high-performing gov- ernment agency that, like all organizations, has opportuni- Academy: Enrollment could start in March to generally perform better than average. The states used for comparison were Ari- zona, California, Colorado, Idaho, Nevada, Utah and Washington. The next step is for the Department of Administra- tive Services to take the find- ings and options and turn them into concrete recom- mendations to deliver to the governor, the Oregon Trans- portation Commission and the Legislature, said Matt Shelby, a Administrative Ser- vices spokesman. “These are McKinsey’s complete set of findings; this report concludes the bulk of McKinsey’s work,” Shelby said. “As we work to develop ties to improve, and it gives concrete advice on how we can do so.” Garrett noted that the report “calls out ODOT’s supportive and collaborative leadership style as a strength and suggests complementing that approach with a more directive and challenging management style.” The findings were based on interviews with manage- ment, experts, interest groups and surveys, including a survey of more than 2,700 Department of Transporta- tion employees. ODOT’s performance on several indi- cators were compared with other Western states with departments of transporta- tion of similar size and found the recommendations, we still have McKinsey on con- tract and will work in con- sultation with McKinsey to develop the recommenda- tions, but the recommen- dations themselves will be coming from DAS,” Shelby said. The 69-page report was released Monday to the EO Media Group/Pamplin Media Group Capital Bureau in response to a public records request for the document. The final report, with rec- ommendations by the Depart- ment of Administrative Ser- vices, is set to be complete Feb. 28. Portland Tribune reporter Nick Budnick contributed to this report. Danny Miller/The Daily Astorian Oregon Department of Transportation Director Matthew Garrett speaks during a bridge interpretive display ded- ication in May on the West end of the Lewis and Clark River Bridge in Astoria. 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