SIUSLAW NEWS ❚ SATURDAY, JUNE 3, 2017
9 A
BUSINESS BEAT
541-997-3128
290 Highway 101, Florence, OR 97439
www.FlorenceChamber.com
www.facebook.com/fl orenceoregon
www.twitter.com/FlorenceOrCoast
June 3, 2017
From the Director’s Desk
Welcome to the Chamber!
By Bettina Hannigan
Chamber Executive Director
NEW BUSINESS MEMBERS:
Breen Marine
4390 Hwy 101 541-991-8783
For the love of boating! Boat repair
– Electronics, Maintenance, Repair,
Accessories, Sales.
www.breenmarine.com
Brian & Jan Jagoe – Realtors at TR Hunter
1749 Hwy 101 541-999-1314
For all your real estate needs.
www.trhunter.com
La Bu La Chinese Restaurant & Bar
1073 Hwy 101 541-997-5100
Fresh, authentic, delicious.
Chamber Noon Forum – Finding Your
Inner Salesperson! Wherever our natural
talents, personality, and preferences may take
us, every business person quickly realizes
that each of us must become sales people to
be successful. Here’s our chance to hear Jack
Hannigan, a world-class salesman, share his
secrets of success to fi nding your inner sales
person.
Th is event is open to the public and lunch is
available for $14. Join Chamber members for
new knowledge, new connections, and new
resources.
2016-2017
Corporate
Underwriters
Who cares?
Th at
doesn’t
represent a fl ippant
attitude,
but
a
challenge.
Summer season
is upon on us. Th is
is what we waited all
winter for, right? We
are already meeting
visitors
from
all
over the world. We
are seeing increased
traffi c on the roads, stores full of shoppers,
restaurants full of happy people, and people
spending money all over town!
So “Who cares?” Th ey do.
Many are here for an experience and thus
are open to our hospitality. And that gives us
the chance to show that we care too…about
them…and to plant seeds with them for return
trips in the off -season.
Tourism brings in more than 127
MILLION dollars to the Florence area each
year. Th is generates more than 3 million in tax
revenue for local and state agencies and 1800
jobs for local people who spend their earnings
in your business.
So, “Who cares?” You do.
While our visitors are experiencing all the
I’m a Punk
By Bobby Jensen Jr.
Chamber Board Member
Twenty two years
ago, I received my fi rst
lesson in customer
service. Working in
my father’s appliance
shop as a teenager I
heard the phone ring
and was standing closer
than anyone else in the
offi ce. I decided to grab the call and give it an
answer... “Hello, Fix-All Appliance”
I answered the customer’s questions and
hung up the phone. My father came across
the offi ce right for me. I was kinda proud
I knew the answers to the questions so I was
confi dent that I had an atta-boy headed my
way. But then my father proceeded to tell me
I answered the call incorrectly. I mentioned
Driftwood Shores Resort
Three Rivers Casino Resort
TR Hunter Real Estate
Banner Bank
Bi-Mart
Lofy Construction
Oregon Pacific Bank
PeaceHealth
Peace Harbor Medical Center
Sea Lion Caves
Shippin’ Shack
Siuslaw Signs & Graphics
Spruce Point Assisted Living
Florence Tech Solutions Hosts Business Aft er
Hours July 6. Founded by Jolene Medeiros in
April 2016, FTS Internet Lounge is a computer
repair and tutoring support company. Th ey
happily fi x whatever you bring into the shop.
Th ey are dedicated to be the best computer
repair service in the area. FTS will be
opening their doors to host business aft er
investment in our
community!
ABEL INSURANCE
exceptional experience to our visitors, entice
them to come back, and give them lots of
reasons to promote Florence to their friends
and social circles. Th ey care. And to succeed we
must demonstrate that we care about what they
care about.
whether or not you or your competition will
get the profi ts of the next purchase. Not to
mention, whom they tell about the experience
as well. So maybe step back and note all the
interactions you have with customers. Pretend
you’re a customer and look through their
eyes, heck, shop your own business and then
write down all the things you notice as you
do. Notice all the little things and ask yourself
how you can make them better. Pay attention
to the way things make you feel because a
customer will not really remember what you
said or how much they paid or even what they
got, customers will always remember how
you made them feel, and that’s what a great
business understands. Th at feeling will always
be stored away in their minds prompting them
to steer clear or keep buying from you. People
will even look for more ways to buy from you
if you make them feel good! It’s great for your
community as well, we want people to love our
little town and yep, that’s a feeling!
AMERICAN LEGION POST 59
BRISBANE ENTERPRISES
FLORENCE BAND OF BROTHERS
FLORENCE TRUE VALUE
HOP VALLEY BREWING
LOFY CONSTRUCTION
SHOREWOOD SENIOR LIVING
SIUSLAW NEWS
Yes, I want to be a part of the Florence Chamber’s Fireworks!
Donate today to the Florence Fireworks Fund presented by the Florence Area Chamber of Commerce, then come
enjoy the Fesvies in Old Town and the Fireworks Show over the Siuslaw River on Tuesday the 4th of July.
Deliver or Mail Donaon to:
Florence Area Chamber of Commerce
290 Hwy. 101 Florence, OR 97439
Name:
Address:
City:
members for their
Special Thanks to our
event sponsor
EVENT COMMITTEE MEETINGS
Come join the fun!
Want to grow your business? Business by
referral is powerful. Participating on a
Chamber Committee is an eff ective way to
build relationships and referrals. Contact us for
upcoming meetings and times at 541-997-3128.
The Siuslaw News
Be sure to thank these
Thursday June 15th from 5:30pm-7pm
Florence Senior Center 1570 Kingwood
Adults Only
RSVP –541-997-3128
hours. Th is is a catered event, refreshments and
adult beverages will be provided. Come discover
how FTS is serving the community and learn
about all the great services they provide! Feel
free to ask questions about your devices and
pick Jolene’s brain while you are there. Enter
to win a kindle fi re and other door prices! 1431
Bay Street from 5-7p.m.
101 Things to Do Magazine
Fred Meyer Stores
Enjoy great food and drinks and discover how
the Chamber is impacting the Florence area.
Thank you to our Special
Independence Day Sponsors!
Distinguished
Sponsors
Burns’s Riverside Chapel
that I said the exact same thing everyone else
said when answering a call. He agreed, but
explained that it was the way I spoke that he
wanted me to improve. As a male teenager
I kinda spoke monotone and numbly. Dad
shared an example where his voic e changed
tones and implied-we’re busy (social proof–if
this business is busy lots of other people are
using them too, so I should) but I’m excited to
work for you and want your business. I never
thought changing your voice around could say
so much even when your words are exactly the
same! So my fi rst lesson in customer service
and inside I was thinking “wow cool” but
outside I said “ok dad whatever,” what a punk!
In all organizations that have customers,
there are many diff erent points in time we
interact with them. Th ese are referred to as
“customer touch points”. Th e goal is to make
each one of these “touch points” a positive
experience. All these interactions accumulate
to create the overall experience that determines
The Florence Area Chamber of Commerce
Invites the Florence Community
to our Annual Meeting!
Florence Chamber Annual Meeting - Th is very special event is being catered by Marianne
Brisbane and we invite you enjoy delicious bites, nibbles, drinks, and adult beverages. Please join
us and discover the heart of the Florence Area Chamber of Commerce. We welcome the Florence
community to this adult-only event. Th ank you to our Event Sponsor – ABEL INSURANCE for
your support!
Th ursday June 15 from 5:30pm-7pm
Florence Senior Center
1570 Kingwood—Florence
RSVP –541-997-3128 or
Bettina@FlorenceChamber.com
The Korando Dental Group
Beachcomber Pub
fun Florence has to off er, let’s get them around
town, uptown, downtown, and into Old Town.
Help them fi nd what they desire.
Your Chamber is working hard to promote
all the experiences a visitor could want:
fun on our amazing sand dunes, delightful
art galleries and antique shops, riverside
shopping and dining, award-winning lodging,
beachcombing, hiking, fi shing, crabbing, wine
tasting, fi ne entertainment, and long romantic
beach walks at sunset. We are Oregon’s Coastal
Playground! And that slogan promises a
memorable experience. (Please use that slogan
in all your marketing eff orts!)
So…“Who cares?” Your customers—
local and from out of town. Th ey want the
Oregon’s Coastal Playground experience; and
you provide it in every business transaction,
support it by training your staff (and yourself)
in outstanding customer service, and by
planting seeds for a return trip.
So because the Chamber cares about your
success, here’s a great tip:
Travel Oregon, the Oregon Restaurant
and Lodging Association, and the American
Hotel & Lodging Educational Institute now
off er a comprehensive, accredited, and
aff ordable online training course specifi c to the
tourism industry. For only $30 per employee
your business will be equipped to provide the
superior experience customers are looking
for, develop repeat business, and build lasting
customer relationships.
Let’s work together to deliver an
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www.florencechamber.com
541.997.3128
