12
JULY 15, 2016
Grand Ronde Health & Wellness Center
Lab/X-ray hours
Monday, Tuesday, Wednesday & Friday:
8:30 a.m. to 5:15 p.m. – closed 12:30-1:30 p.m.
Thursday: 9:30 a.m. to 5:15 p.m. – closed 12:30-1:30 p.m.
We Want To Hear From You!
That’s right, the Grand
Ronde Health &
Wellness Center
Comment Box is
located at the
entrance of the
Health & Wellness
Center, next to the
drinking fountain.
Share your
experience, good
or bad with us!
We look forward to
hearing what you
have to say.
Broken Appointment Policy
for the Health & Wellness Center
PURPOSE: Broken or missed appointments create a barrier to
accessing timely care for our patients. This policy allows the Health
& Wellness Center to maximize our patient’s access to care by speci-
fying the patient’s responsibilities in regard to broken appointments.
POLICY: It is the responsibility of each patient to keep scheduled
appointments or to notify the Health & Wellness Center of his or
her inability to keep a scheduled appointment at least 24 hours in
advance.
PROCEDURE:
A. Broken Appointment Definitions:
1. A patient fails to keep a scheduled appointment;
2. A patient shows up more than 10 minutes late;
3. A patient fails to give 24-hour cancellation notice.
B. Consequences:
After the third broken appointment in a 12-month time frame, the
patient will not be allowed to schedule routine care appointments.
However, patients will be offered a same day sit-and-wait appoint-
ment without a guarantee that a timeslot will become available
and they will be allowed to utilize emergency hours for any dental
emergencies. This probationary period will last for four months.
The clinic will strive to notify patients of appointments the day
before. This is a courtesy; if the call is not received it is not an ac-
ceptable excuse for missing an appointment
After each broken appointment the Provider Team will evaluate
the appropriate action and notify the patient. The notification should
be in writing, with the dates of any missed appointments within the
past 12 months listed. It is the responsibility of the Provider Team
to evaluate and document any action in the medical record.
When the third broken appointment occurs within a 12-month time
frame, the Provider Team will notify patient registration and have an
alert added to the record indicating the date the patient may resume
routine scheduling. Schedulers are to review alerts before scheduling.
The policy was put in place clinicwide in December 2014 to ensure
that patients are able to get in to see their providers in a timely
manner. Call and cancel your appointments at least 24 hours in
advance, if at all possible.
WALK-IN DENTAL APPOI NTMENTS FOR KIDS <6
NO APPOINTMENT NECESSARY FOR DENTAL CHECK-UPS FOR KIDS 5 AND
UNDER WHO ARE ELIGIBLE TO BE SEEN AT THE TRIBAL CLINIC.
JUST COME ON IN!
We will check your child’s teeth during any of our clinic hours without an ap-
pointment. Dental check-ups are recommended beginning with the first
tooth!
Confederated Tribes of Grand Ronde Dental Clinic
Phone 503-879-2020
Hours: Mon, Tues, Wed, Fri 8:00—5:00; Thur 9:30-5:30
S moke S ignals
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