S moke S ignals
APRIL 15, 2015
Health & Wellness Center Patient Portal
Partner with your medical provider for better health with our new
Patient Portal!
• Correspond with your physician or practice online via our
secure portal;
• View, download or share your personal health record, including
medications, immunizations and test results;
• Obtain 24/7 access to important health and educational in-
formation;
• Maintain account data including user name, password and
access privileges;
• Receive notices to your personal e-mail account when there is
important information awaiting you.
Contact Kayla Leno or Amber Yates at the Grand Ronde Health
and Wellness Center to set up your own Patient Portal account at
503-879-2096/1325 or 800-775-0095.
SEEKING INFORMATION!
We are looking for information from Tribal members concerning services
you may need, but currently ARE NOT receiving.
We are specifically asking about:
• Hearing aids;
• Additional funding for orthodontics (braces);
• Glasses;
• Dental services;
• Lasik eye surgery.
We will be gathering this information for a few months, so if you are aware
of family members or friends who are enrolled Grand Ronde Tribal members
who need these services, please contact PRC staff at:
• Tauni McCammon – 503-879-1406
• Erica Mercier – 503-879-2080
• Melody Baker – 503-879-2011
• Tresa Mercier – 503-879-2008
This applies to all enrolled Grand Ronde Tribal members, regardless of
where they reside.
Urgent care changing
Effective Monday, April 6, the Grand Ronde Health and Wellness Center
changed the same day appointment process to improve access to care for
those who have urgent needs.
Every day there will be a designated provider who will see only patients
needing urgent care. The no appointment necessary care will be provided
on a first-come, first-served basis for those with urgent/acute needs.
Examples of urgent/acute needs include lacerations, strains, sprains, ear
infections, bladder infections, sore throats, cold/flu, cough, rashes/allergic
reactions, pink eye, pregnancy tests, sexually transmitted diseases, lice,
abdominal pain, shortness of breath and chest pain.
Medication refills are not urgent/acute, but a limited (not more than 14
days) supply may be given to hold a patient until their scheduled appoint-
ment with their primary care provider. The appointment will be scheduled
before the patient leaves the Health and Wellness Center.
Narcotic medication refills will ONLY be done through a patient’s
primary care provider during a scheduled visit. Urgent care will
NOT refill any controlled substance.
All patients arriving at the Health and Wellness Center will need to check
in at registration and be screened by a registered nurse. The patient will
be asked to fill out a form describing the symptoms he or she would like
to be treated for in urgent care. This will assist triage staff in providing
the best care that day. After the patient has filled out the questionnaire
and visited the triage nurse, he or she will be:
• Put into an urgent care doctor’s schedule, or
• Scheduled for an appointment with a primary care provider (PCP) or
• Referred to the appropriate level of care/emergency room.
Patients arriving with chronic problems/issues will be scheduled for
an appointment with their primary care provider after being screened by
the nurse.
Urgent Care hours: 8 to 11 a.m. and 1 to 4 p.m. Monday, Tuesday,
Wednesday and Friday, and 9:30 to 11 a.m. and 1 to 4 p.m. Thursday.
Our goal is to see everyone who presents during these hours. However,
based on the number of patients that present, staff may have to redirect
some to the most appropriate resource after being screened by our nurse.
This change is expected to increase efficiency and improve access for
patients. Staff will monitor the progress of this new system and will make
any necessary modifications to improve patient flow. Feedback would be
appreciated. Masi.
13
Health & Wellness Center urges
having a primary care provider
By Dr. Lance Loberg
Medical Director
We are encouraging everyone who
comes to the Grand Ronde Health
and Wellness Center for ongoing care
to become established with one of our
five providers as your primary care
provider (PCP).
Why should you have a regular
PCP? Put simply, having a primary
care provider will keep you healthier.
Researchers at the Journal of
Health Affairs found that patients
with a PCP have better management
of chronic diseases, lower overall
health care costs and a higher level
of satisfaction with their health care.
Primary care providers are trained
in treating the entire person — phys-
ically, mentally and emotionally.
Unlike providers who specialize in
treating one particular organ or
disease, PCPs not only diagnose and
treat acute and chronic illnesses
like the flu and high blood pressure,
but they also provide routine health
screenings and counseling on lifestyle
changes in an effort to prevent diseas-
es from developing in the first place.
Being established with a PCP will
save time in the future because your
health history, medications and
allergies will be documented in the
electronic health record for the health
team. When you do become sick, we
will have the information to coordi-
nate your care and get you in with
your PCP. And, when your PCP is not
available, one of the other providers
will have a current health record to
treat you for your acute care needs.
PCPs help to coordinate care in one
place. When you do need specialty
care, your PCP will refer you and
keep track of your care with them.
Your PCP becomes responsible for
follow-up of any lab or X-ray tests and
keeping you informed of the results.
Getting established with a PCP can
prevent future illnesses through
regular preventive care including:
physical exams, immunizations, can-
cer screenings, education on lifestyle
issues, and depression and infection
screenings, depending on risk factors.
I encourage everyone to have a des-
ignated PCP. Having a relationship
with one of our providers who can
collaborate with you to optimize your
health is our goal. n
Health and Wellness Center
Behavioral Health Program
We provide:
• Alcohol & chemical dependency assessment and treatment;
• Referrals to inpatient treatment programs;
• Group counseling;
• Family counseling;
• Individual therapy;
• Relapse prevention;
• Youth alcohol and drug treatment;
• DUI diversion;
• Medication management.
Our program is licensed by the state of Oregon.
The Behavioral Health Program operates a Women’s Transitional
Living Center for Native American females who are in recovery.
Our goal is to provide exceptional services to our clients and feedback
is welcome.
Please call 503-879-2026 for an appointment or questions about our
services. We look forward to hearing from you.
Don’t get caught without your medication
Grand Ronde Health & Wellness Center Pharmacy hours:
8:30 a.m. to 5:30 p.m.; closed 12:30 to 1:30 p.m. Monday, Tuesday,
Wednesday and Friday.
9:30 a.m. to 5:30 p.m.; closed 12:30 to 1:30 p.m. Thursday.
REFILL LINE: 503-879-2342
WALK-IN DENTAL APPOI NTMENTS FOR KIDS <6
NO APPOINTMENT NECESSARY FOR DENTAL CHECK-UPS FOR KIDS 5 AND
UNDER WHO ARE ELIGIBLE TO BE SEEN AT THE TRIBAL CLINIC.
JUST COME ON IN!
We will check your child’s teeth during any of our clinic hours without an ap-
pointment. Dental check-ups are recommended beginning with the first
tooth!
Confederated Tribes of Grand Ronde Dental Clinic
Phone 503-879-2020
Hours: Mon, Tues, Wed, Fri 8:00—5:00; Thur 9:30-5:30