20 FEBRUARY 15, 2012
Smoke Signals
Happy 15th Birthday
Caden Leno!
Open house for Pearl Lyon
Mrs. Lyon turns 1 00 years old on Feb. 20, 201 2.
We will be holding an open house on Feb. 21 following the
lunch meal at the Elders' Activity Center.
Cake and ice cream will be provided.
For more information, please call
Harold Lyon at 971-237-5775 or 503-879-6341.
L
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We Love You!
All your Family & Friends
Happy 5th Birthday
Alex!
I inii
We Love You!
AII your Family & Friends
Happy Birthday
Mitch RI
You finally made it to 501
Love, Carol.
Happy 50th Birthday
Julie Logan
Love always,
Your Family and most of
all, your Grandkids.
Happy Birthday
Dane Alaric Haller!
At 8 years old, you make me
proud and happy every day with
your kindness, intelligence, and
your ability to make others smile.
Love always, from
your family and friends.
JL
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Grand Ronde Health and
Wellness Center institutes
Broken Appointment Policy
In an effort to make medical services more efficient, the Grand
Ronde Health and Wellness Center (H&WC) has approved and
instituted a broken appointment policy for medically-related
appointments at the H&WC. To qualify as a broken appoint
ment a patient must either not show up for their appointment,
show up more than 10 minutes late or give less than 24 hours
notice of cancellation When any of these events occur, the pa
tient is notified in writing. After the third broken appointment
in a six-month time frame, the patient will not be allowed to
schedule routine appointments. However, they will be offered
a "sit and wait appointment" the chance to sit and wait for an
opening with a provider. This probationary period will last for
six (6) months. The H&W has a process for reminding patients
of appointments and strives to notify patients of appointments
the day before.
The broken appointment policy is very important as broken
or missed appointments create unused time in a provider's
schedule, which is inefficient financially and leads to barriers
to accessing care. Ultimately, a broken appointment policy ex
ists to improve access to care for all patients and is critical to
providing responsive, cost-effective health services. B
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