14
Smoke Signals
Grand Ronde Health & Wellness Center
Patient Focused Survey Results
Submitted by Mary Alice Bowen, Quality Improvement Coordinator and Safety Officer for the Tribe
During the last couple of weeks in October the Health & Wellness Center
conducted a patient and client focused survey to determine if those who uti
lize our services are satisfied. The outcome of the satisfaction survey is shown
in the graph (below). A total of 857 surveys were handed out during a two
week time period. Of those surveys, there were 407 returned which deter
mined an overall response rate of 47.
All of the patients were asked ten questions relating to their visit experi
ence. In all, the majority of those surveyed view the services as "very good."
When asked whether they would recommend the Health & Wellness Center
to others 348 said yes and 20 said no.
Areas that the Health Center will be focusing
on improving:
A) Wait times to get appointments.
B) The amount of time spent in the Health Center.
C) Phone calls answered promptly.
D) The efficiency of the check-in process.
In the spring of 2001, the Health Center will conduct another survey (same
10 questions) to determine if we are improving in our areas of focus. I would
like to thank all of those patients and clients who took the time to complete
our survey, as we truly value your opinions.
Grand Ronde Health & Wellness Center
Patient and Client Focused Survey Urgent Behavioral Massage
October 2000 Medical Care Dental Health Pharmacy Therapy Target
1) The amount of time you waited to get an appointment? ... 3.39 3.46 4.18 4.02 4.00 4.59 4.00
2) The amount of time spent in the Health Center? 3.08 3.10 4.35 4.08 3.70 4.50 4.00
3) Your phone calls answered promptly? 3.46 3.80 .......... 4.03 4.06 4.03 4.38 4.00
4) The efficiency of the check-in process? 3.66 3.94 4.36 4.23 4.00 4.24 4.00
5) The time spent with each person seen? 4.02 3.94 4.60 4.31 4.38 4.60 4.00
6) The technical skills of each person you saw? 4.11 3.95 4.75 4.21 4.35 4.71 4.00
7) Explanation of what was done for you? 3.99 4.03 4.72 4.16 4.33 4.75 4.00
8) Helpfulness & professionalism of our staff? 4.02 3.99 4.75 4.16 4.57 4.73 4.00
9) What was the overall value of your visit today? 3.88 3.96 4.75 4.20 4.54 4.69 4.00
10) Would you recommend Health Center to others? 348 said YES 20 said NO
RATINGS
1.00 poor
2.00 fair
3.00 good
4.00 very good
5.00 excellent
Health Center
Target Rating .....4.00
Congratulations to Tribal youth
Ukiah Lorn boy
Willamina Elementary School
students recently participated in
the Great Escape Check It Out
Contest. Ukiah Lomboy, a 1st
grader in Miss Fent Huntley's
class, entered her home fire escape
plan. She won 3rd place out of
5,300 participants. Ukiah was
awarded a brand new 15-speed
Huffy bike and helmet.
WAY TO GO, UKIAH!
CoKgricbiUtionj to
wr meets m
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Western ftuskess Cotlett
Tnw. 2W, Mom fy&kw'ly
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The purchase of books and expansion of the SMART reading program in a partnership
with the Blazers is just one example of how Oregon benefits from the Grand Ronde
Tribes and Spirit Mountain Community Fund. The Community Fund gives 6 of profits
from Spirit Mountain Casino to local schools, health care, environmental protection,
and other worthy programs. Since its 1997 inception, thousands of Oregonians have
shared in the benefits of the Community Fund, proving that the spirit of giving something
back is alive and well at Spirit Mountain.
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Happy 6th Birthday
. LEI-LANI
HERNANDEZ
November 10
From Grampa & Gramma
Congratulations to
Shannon & Manny Hernandez
on the birth of their
Thanksgiving Baby
Anthony
Duane 1
Hernandez - .1
Nov. 23, 2000 .
HAPPY 5 BIRTHDAY
TAKODA NASHOBA
WHITE
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LOVE&KISSES
GRANDPA&GRANDMA
k TYSON HERBER k
You're my Shinning Star!
Happy 18th Birthday
November 25th
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SPIRJT MOUNTAIN
COMMUNITY FUND
I love you so very much.
Mom (&thegangatCTGR)
www.thecommunityfund.com