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About Smoke signals. (Grand Ronde, Or.) 19??-current | View Entire Issue (Nov. 15, 1997)
November 15, 1997 SMOKE SIGNALS 7 Employee Spotlight Misty Gepharf keeps busy in Housekeeping The Housekeeping staff at the Casino are really the behind-the-scenes heroes of Spirit Mountain Casino. They keep everything looking nice, which is why so many people enjoy themselves and want to come back to the Casino. And tribal member Misty Gephart says it's also a lot of fun. "It's really hard work, but I like it. We have a lot of fun, and the there is so much to do, the day just seems to fly by," she said. Misty works swing shift, during the Casino's busiest time of day, and spends her work hours wiping down machines, cleaning and freshening ashtrays, and cleaning the bath rooms. She said, "Basically, I create a route for myself in what ever section I'm assigned to for the evening, and just keep rotating through that route. Misty, who has four children and lives in Willamina was a stay at home mom for a long time before she and her hus band decided that it was in the family's best interest to have a second income. They thought the Casino would be the best place to start, so Misty got in touch with the Human Resources (HR) department last year, and was placed in Housekeeping. "I like my shift, because during the day I can be at home with my baby, and the other kids are in school, so we don't pay much for child care," she said. By the time Misty is leaving for work, her husband is home from his job in Sheri dan, so the kids almost always have a parent at home with them. Misty says it has been a hard adjustment, not seeing her children as much as when she wasn't work ing, but things are going well. "I also had a meeting with Camille Merrier in HR and talked about taking some computer classes and gain ing some other skills," she said. There are many things Misty said she likes about her job: all the benefits, the personal time off program, and the team spirit she has with others in Housekeeping. Also, Misty said she has more energy and has lost a couple of dress sizes since working in Housekeeping, because of how busy she is all the time on her shift. uS? flpES 1 L K S . J f-,-. -V ' .: 'v. : is,-... f CV; i: Mug Giveaway still in effect Comment cards provide positive feedback The Casino 2nd anniversary mugs are still available to tribal members who have not yet received one. They are being distributed at the Tribal Community Center in Grand Ronde. Enrolled members or a member of their family may pick up a mug by seeing either Jackie Whisler or Lauri Smith while supplies last. Sorry, we are unable to mail the mugs. Card Sharks customer training Training for customers on table games (including poker) began on October 27. Lessons are free and open to the public Monday through Thursday from 9-1 1 a.m. Call 1-800-760-7977 or 879-2350 for more information. JPIMT MOUNTAIN CASINO MORE THAN A COAT CHECK Did you know that the Coat Check does much more than hang your coat up for you? This is in one WEEK: 1,965 packs of cigarettes were sold. 476 phone calls for information, directions, etc. were taken. 30 information packets were mailed out. 35 comment cards were collected. 39 wheelchairs were checked out. 705 coats, 194 bags, 48 hats, and 67 umbrellas were checked in. If you spend any time at Spirit Mountain Casino, chances are you have had the chance to fill out a customer comment card which are designed to allow the guests to rate their level of enjoyment and quality of service during their visit to the Casino. As tribal members, many of us have heard comments from friends and community members about the Casino, and how it is such a nice establishment. Overall, the majority of com ment cards show ratings of "excellent" in areas of service from cage cashiers, changeslot attendants, beverage at tendants, table games staff, bingoKeno staff, Spirit Moun tain Outfitters, valet, coat check, and all the restaurants. People also have expressed their appreciation for the Coy ote Club and arcade, which makes coming to the Casino an event for the whole family. r I I I Usually comments include appreciation of the friendly staff, the good food, and fun atmosphere of Spirit Mountain Casino. Here are some comments made by guests from other cities and states: B "I appreciate all the new machines. I also want to compli ment everyone on cleaning of the Casino and friendliness of the staff. Staff went beyond what was necessary to make my evening enjoyable." B "One of the best selections of food in the buffet that we have seen." B "Beats going to Reno or Las Vegas. No complaints at all, period." B "Spirit Mountain keeps me going! Pleasant, refined, safe, relaxing atmosphere. Your Spirit "Mountaineers" are num ber one!" If you have recently moved or plan on moving, let us know so you won't miss a single issue of your favorite newspaper. Smoke Signals is available to anyone at no cost. Just fill out this form with your name and address, then mail it back to Smoke Signals, Attn: Kim Mueller, 961 5 Grand Ronde Road, Grand Ronde, OR 97347. OLD ADDRESS: NEW ADDRESS: I I I I Li Editor: Tracy Dugan Assistant: Kim Mueller E-Mail us via Internet tracynewsmacnet.com orkimnewsmacnet.com
