c
Spilyay Tymoo
January 17, 1986
Page 5
Tips on successful complaining given
Complaints: Many people won
der whether they will do any
good. If your pharmacy has
changed its hours, or the service
at your favorite restaurant has
become slow or a blouse comes
back from the drycleaner with a
spot still on it, will it do any
' good to complain about it?
According to the International
Fabricare Institute, most busi
nesses really do want to hear
your comments. Owners know
that a customer whose complaint
is dealt with is likely to remain a
customer. A dissatisfied custo
mer who never complains is
likely to be lost forever.
The International Fabricare
Institute, the worldwide associ
ation for textile care profes
sionals, explains that most busi
nesses have a routine for hand
ling complaints, but you must,
file a complaint to make that
routine function. Companies
with good complaint manage
ment records often publicize
this fact.
Here are some steps to follow
if you're dissatisfied with a pro
duct or service:
Contact the company as soon
as possible.
Let it be known what action
you think should be taken.
If requesting a refund, pre
sent receipts or other records of
the transaction.
Find out what the company
handling routine is and try to
follow it.
Listen carefully. Speak
calmly.
If you're not satisfied, ask to
speak to a supervisor or mana
ger. If the matter becomes com-,
plicated, take notes on whom,
you have spoken with and what
was said.
If the matter cannot be re
solved, contact the Better Busi
ness Bureau or local consumer
agency and follow its advice.
Most businesses try to solve
customer complaints quickly and
fairly. You can help the process
by being aware of the complaint
management routine and main
taining a cool head.
OREGON STATG UNIVERSITY
eCTGNSIOSS!
SERVICE
The Oregon State University Extension Service
oners educational programs, activities and
materials without regard to race, color, sex,
age, religion, national origin or disability.
Clay Penhollow
Mollie Driscoll
Joan David
Here's a New Year's resolution suggestion
Sewing workshop set
A Beginning Sewing work
shop will be offered Mondays
beginning January 20 through
February 10. Classes will run
from 7 to 9 p.m. at the 4-H
Center.
Anyone wishing to learn the
basics of sewing is encouraged
to attend. Please bring your
own material and simple pattern.
Sewing machines will be fur
nished but participants are wel
come to bring their own machines
if they want to become more
familiar with them.
Please call 553-1 161, ext. 238
to sign-up.
Be prepared for
smoke-free days
Many smokers hesitate to quit
smoking because they think they
will gain weight, but this can be
avoided if the individual is pre
pared to stop.
Remember that smoking and
eating are both oral habits and
it is easy to substitute one for
the other.
Before giving up smoking,
make a list of substitutes for
tobacco that don't contain calo
ries. This list might include a
walk around the block, a phone
call to a friend, an exercise that
relaxes the shoulder muscles, or
a small job that requires busy
hands.
Each person should develop
his or her own list. When you
feel the urge to smoke, pull out
the list and choose something to
do in place of smoking.
If you find yourself lighting
up unconsciously, find a way to
be conscious of your hands. Try
a manicure, a different ring, or
wearing a ring on a different
finger or on the other hand. If
you are aware of your hands,
you are more likely to think
about what they are doing.
. , Have low calorie snack foods
on hand. Crunchy carrot sticks,
celery, or raw cauliflower, tur
nip slices, and broccoli can satis
fy 'munchies'.
Fresh fruits such as apples,
bananas, oranges, or berries will
satisfy the need for something
sweet. If something in the mouth
is needed, chewing gum might
be the answer.
Dentists may suggest sugar
less gum to lessen the possibility
of cavities, but remember that
both regula r and sugarless gum
have far fewer calories than a
candy bar or several pieces of
hard candy.
Some ex-smokers overeat,
because they can taste the real
flavor of the i'ood. If this happens
to you, make an effort to eat
slower and savor each bite of
food.
It takes about twenty minutes
for your body to get the mes
sage that you have eaten enough,
Lewis notes. If you are a fast
eater, it's easy to consume far
more calories than you need.
Breaking a habit isn't easy
even when repla ced with a desir
able alternative.. If you to break
a habit, it is more difficult but it
can be done if you prepare
yourself.
4-H Volunteers
needed
contact OSU Extension
fire ratings
listed
Brand Name
Dla. Grada
"Despite a court order ob
tained by the Center of Auto
Safety and Public Citizen to
reinstate the Department of Trans
portation's (DOT) tire treadwear
grading program, the agency
has buried the ratings in a
regulation docket.
The Center obtained the re
sults from the docket and has
published ratings for the most
popular radial tires sold by 18
comnanies. These results are
printed at right. '
The grades range from a low
of 80 to a high of 330, and tell
how long a tire can be expected
to last. Under average driving
conditions, a tire with a tread
wear rating of 100 should get
20,000 miles, while one with a
rating of 250 should get 50,000
miles.
The DOT ratings show larger
differences between radials.
Among 134 radial tires from 18
companies included in the rat
ings compiled by the (66,000
miles) and its XA4 and XZ4 hit
310. These were the only tires
that rated above 300. In sharp
contrast, the Bridgestone
A147V-70 was the mileage loser
with a rating of only 80 (16,000
miles). UniroyaL, a strong backer
of treadwear rating program,
did comparitively well with sev
eral tires, including the Tiger
Paw Plus, in the 260-280 range
(53,000-56,000 miles.)"
Model
ARMSTRONG
Assurance 13 230
Assurance 14 ZOO
Assurance 15 240
Coronet AS 13 150
Coronet AS 14,15 170
Tru Trac 60 & 70 All 180
ATLAS
XII All Season All 220
Conquest 13 250
Conquest , 14. 15 2B0
Silverai.-e 13 150
Silveraire 14, 15 170
STMelnc . All 170
BRIDGESTONE
147V-70 All 80
137V. E91 G03 All 140
212V. S402-75 All 200
401V All 160
207V. 108. 116V-70 All 180
COOPER
Liteliner Glass 13 160
iteliner Glass 14 180
.ifelmer Glass 15 200
Liteliner All 220
Pro 60 13 170
Pro 60 1. 15
Sportsmaster 70 13 170
Sponsmaster 70 14 220
Trendsetter Steel AW 13 1 70
Trendsetter Steel & AW 14.15 200
DAYTON
Blue Ribbon. Radial GT AH 170
Power Custom.
Thorobred All 150
Daytona-60 All 200
Daytona70 All 190
Grand Metric AH 130
DUNLOP
Ehte 70 13 250
Elite 70 14. 15 290
Generation IV 13 180
Generation IV 14 200
Generation IV 15 230
SP Soon Steelmai All 150
SP Qualifier EMe.SP4 All 170
FIRESTONE
721 Mn A 170
721 ' an Steel Belted 13 180
721. Tra Steel Betted 14 190
721. Tra S!ee Betted IS 200
Seiberfcng A ' '60
Triumph VS RaM 50 A 150
S-660 5l Btod . Al 120
Just about everyone looks to
the new year as an opportunity
for a fresh start. If you're
stumped for a way to increase
your personal satisfaction in
1986, make a resolution to "get
along better with others."
Psychologists understand than
ever before the importance of
developing relationships with
others. Get along well with oth
ers, and you will be worth more
to your family, friends and com?;
munity. You will also get better
jobs and promotions, and will
be happier and more contented.
The ability to get along ap
pears as a natural talent for
some people. In reality they
probably have worked at it so
long it has become a habit.
Studying those who get along
well with others, I find charac
teristics that anyone can practice.
First, the most important thing
you wear is the expression on
your face. The English author,
William Thackeray, said, "The
world is a looking glass giving
back to everyone the reflection
of their own face. Frown and it
will look sourly upon you. Laugh
and the reflection is that of a
jolly, kind companion." , ,
And secondly, learn to like
people.
You can get along with almost
any person if you want to make
the effort. Avoid judging others
by outside appearances or hear
say comments before you have
a chance to know them.
Every person has good quali
ties that you can learn and
profit from. Focus on the good
points rather than the negative
qualities that won't help you or
the other person.
Another skill in getting along
with others is to be mature
enough to admit mistakes. Mis
takes are made in every endea
vor and often lead to great dis
coveries and growth. Find a
person who has never made a
mistake and you'll find some
one who has never done any
thing. , A fourth habit you can develop
is feeling happy about, and
Dangers of bunk beds noted.
sharing, the good things in your
life with others. Sharing big and
small successes is the secret to
building morale and confidence
in you and others.
Jerry Cochran, Louisiana
Cooperative Extension Service,
offers this poetic comment on
getting along with others:
Was I doing my best to get
along.
With a work of cheer and a
heartfelt song?
Or was I a wrecker who always
runs around.
Stuck with the habit of tearing
people down?
With a choice to make and time
for a new song?
I made up my mind to help
people get along.
The U.S. Consumer Product
Safety Commission has just
issued a warning about bunk
beds because of the recent num
ber of injuries and even death
involving youngsters and bunk
beds.
The three causes of concern
were: unsecured mattress sup
ports that can fall on children;
children being trapped between
guardrails and mattresses; and
children being trapped between
beds and walls.
Problem: Bunk beds with unse
cured mattress cross supports
that rest on narrow ledges at
tached to the side rails can eas
ily be dislodged. Children can
kick and push the supports and
the mattresses off the ledges.
At least three deaths are
known to have been caused
from unmounted supports.
Recommendation; Fasten
cross supports under the maf
tresses or screw the supports to
the bunk bed frames.
The precautions will reduce
the risk of the mattresses or
supports falling and landing on
children beneath either bed
children crawl under bottom,
beds as well as sit and sleep
beneath the top bunks; secure
both beds.
Problem: Some bunk beds
have space between the lower
edges of the guardrails and the
tops of the mattresses. (
' Young children can slip feet
first through openings that are
more than 354 inches when the
weight of their bodies press the
mattresses down.
When they slip, their heads
can be caught between the guard
rail and the depressed mattress,
, causing strangulation.
jj i Four deaths are known to
have occurred from children
slipping between guardrails and
mattresses. '
Recommendation: Attach addi
tional boards to the beds, clos
ing any space more than 3'S
inches.
Mattress depressions vary, so
measure the space between the
lower edge of the guardrail and
the upper edge of the bed frame.
Problem: Most bunk beds
don't have rails on the wall
sides. Very young children can
rH into tfreu spaces between
beds and walls and become
trapped.
The commission said it knew
of ten children between the ages
of six and 15 months who died
by being trapped in the spaces.
Recommendation: Children
under two years old should be
put in cribs, not beds.
If readers wish to report
bunk-bed accidents, they may
call the commission's toll-free
hotline: 1-800-638-2772.
Close ties with children
begin at an early age
GENERAL
AmerfSBR All
Ameri'Way ,13
Ameri'Way 14. 15
Amerl-Wa, XT
Gen "Seal 13
Ameri'WayXT
Gen 'Seal
Ameri Sport (70 Series)
Dual Steel II
Grabber
XP2000
XP 20OOH
XP2000H
XP 2000H
GOODRICH
Comp TA J TA 60V
Lilesaver Radial
Lilesaver Radial
All Season
Lilesaver XL-200
Pursuit Radial
Radial 60
TA 60
GOODYEAR
Arriva
Arriva
Double E.igle
Eagle GT
Eagle GT
Eagle VRS
Tiempo
Tiempo
Vector
Vector
Viva
Wrangler
KELLY SPRINGFIELD
Charger 65 HR
Charger SR
Eptorer
Enplorer 14 is
Metric. Satan
Navigator Celebrity
Navigator, Celebrity 14 15
LEE
All Weather. GS,
Thunde'tx DB 13
All Weather. GS
Thunderbolt DB 14. 15
Manhander 70 FG 13
Manhandier 70 FG 14 15
Turbo Action 606570 AM
L765 AS
15
All
15
All
All
13
14
15
All
All
All
All
All
All
All
13
14, 15
13. 14
13
14 15
All
13
14. 15
13
14. 15
AH -AH
AH
AH
13
14
AH
13
14
180
150
200
250
280
200
230
220
260
130
160
150
160
220
160
140
220
180
210
180
220
260
180
200
100
170
200
260
280
160
220
150
240
150
180
220
150
200
150
190
200
220
240
150
A remarkable relationship is
developed between parents and
infants during the early months
of life. No one is exactly . sure
about the mysteries of bonding
but in the hours after birth
mothers, fathers, and newborns
start falling madly in love with
one another. Some hospitals
place newborns in mother's arms,
next to her skins, breasts, and
the sound of her beating heart;
Fathers hold and caress their
newborn.
. Although baby's attachment
to parents does not instantly
occur, observers report some
infants show preference for
parents voice as early as the
third day. It is believed that the
MICHELIN
TRX, XVS, MXV,
MXW, XGT All 170
X, MXL All 280
XA4, XZ4 All 310
XH All 330
XWX All 100
XZX, MX All 240
MOHAWK ,
Millennium All 180
Millennium XP All 210
UltissimoSBR All 150
PIRELLI
P370, P4, P44,
P3165 All 180
P5205. P6205. All 130
P6195. CN36185 All 140
CN36195 & CN3680 All 12C
P5195 All 15C
P7, P3155 All 160
SEARS
Guardsman All 140
Roadhandler GT All 190
Superguarc ' 3R All 150
Superguard Silent
Response 13 14 i ,"0
Superguard & Silent
Response , 15 2d0
SUMMIT
Premium Radial Ride 13 250
Premium Radial Ride 14 15 280
Radial 6W0 Ail ' 220
Supreme IV 13 150
Supreme IV . 14 15 200
UUra Mai Steel All 180
UNIROYAL
FasnaK Fiberglass
Betted AH 160
Rallye 180 An 160
Rallye 240 340 AH uo
' Royal Seal Micro White
Rallye HP . 13 260
Royal Seal Micro White.
Raltye HP ,14 ". . 280
Steeter Royat Seal SBR AH 220
Steeter SBR ft PB6 AH 220
Tiger Paw 200 AH 200
Tiger Fa Plus 13 260
Tiger Paw Plus 14. 15 280
soothing effects of parents han
dling, feeding, and care of baby
promotes attachment to therri.
Infant attachment increases
during the first year. By six
months infants'begin to recog
nize that some faces do not
belong to their mother or father.
They may!show phyness, but it
will disappear. By one year they
can be extremely upset when
left with strangers unless they
have a warm-up time and grad
ually learn that when you leave,
you do come back. If both par
ents work outside the home,
find a caregiver who will con
tinue the warm, attentive care
you wish for your infant.
Attachment is a special rela
tionship between a child and
adult that endures through time.
They need a continuously respon
sive adult that endures through
time. They need a continuously
responsive adult who meets their
need for positive interactions
and responds to distresses of
hunger and discomfort. Infants
need to be constantly reassured
that the world is a good place in
which to live.
How do parents build att
achments and trust?
Respond promptly to baby's
cries.
Talk to babies and tell them
what you're doing.
Hold babies securely while
bathing as you let them feel the
warm water around them.
Play with baby's toes, fingers,
hair, cheeks, legs.
Cuddle baby closely while
feeding and relaxing together.
Concentrate on smiling at
baby's face when dressing or
diapering.
Will all this attention spoil
infants? No. Catering to infants
in the first year usually results
in a happier, more alert one
year old. Infants act to satisfy
their needs of the moment. The
more adequately needs are met,
the more satisfied they become.
Crying is normal waking at night
is normal and curiosity is natu
ral and desirable.
The first year baby is boss,
after that parents take over.
Infants have a hard time if par
ents expect them to understand
directions and obey rules before
they are able. Lots of child
abuse occurs to children under
two. Parents become angered
when infants do not remember
or behave according to adult
expectations that are beyond
baby's capability.
The skills of mothering and
fathering do not require special
knowledge of social graces. They
do require awareness and a deci
sion on the part of parents to
give a child the best start they
can. Smiles, gentle, pats, kisses,
and hugs give baby a different
message than frowns, impatient
handling, and little touching.
Your manner of attention tells
the infants' responses are limited
at first. But sometime in the
second month, don't be surprised
if baby stops in the middle of
feeding to look lovingly at you.
In later months, you will notice
that your infant, who has had
steady, gentle attention to cries
and is picked up and handled
frequently, will fuss less and be
more alert than those who,
havent had this advantage. t
Plants need light
kr Dw'i Grao TrOi 1 nnno
Because of winters short,
cloudy days, lack of light is a
common problem with house
planting during the winter.
In the winter months, the
ideal position for most house
plants, especially flowering ones,
is a large window with a south
ern exposure.
Most foliage plants require
less light than flowering varie
ties and grow well in all expo
sures. If needed, window light
can be supplemented with arti
ficial light '
- If you don know a rertain
K
plant s light requirements, in
quire at a local garden or nursery
store.
Another cause of indoor plant
problems during the fall and
winter is high temperatures. House
plants do best in indoor tempe
ratures between 60 and 74 de
grees F.
And just as in nature, house
plants need a definite change in
temperature.
Plants tend to become spindly
and less resistant to disease and
insect attack when placed in a
room that is too hot.
1
i