Spilyay Tymoo
February 6,1981
Complaint procedures
To ensure that a uniform system exists for documenting and
answering citizen complaints on a consistent basis, the following
procedure is in effect within the Municipal Branch departments
and is published for employee and community information.
Additional forms can be picked up within each respective
department involved. Those departments within the purview ol
the Municipal branch are: Community Center, Extension Service,
Fire/ Safety, Legal Aide, Prosecutor’s office, Police Department,
Education department, and Natural Resources.
PROCEDURES FOR COMPLAINTS
The procedures have been implemented to establish a uniform system within the
Municipal Branch for documenting and answering citizen conplaints.
These complaint processes-will be used by the departments under the Municipal4
Branch for the purpose of non-employee(s) filing conplaints against a depart
ment e m p l o y e e ^ ), other than a Department Head. s All employees should be
informed of the procedures involved. These processes are not intended to be
used by an enployee filing a complaint against another employee, nor are they
to be used b y a non-employee in filing a complaint against a Department Head;
® complaint against a Department Head should be made at the Branch Manager’s
O ffic e .
Complaints may be submitted formally or informally, and must be noted
on the complaint form.
1.
FORMAL COMPLAINT PROCEDURES
A formal complaint is one which a non-employee files a complaint
against a specific employee(s) and expects specific action to be
taken on the complaint.
1.2
1.3
STEP I
T.2.1
The complaining party completes, dates and signs the attached
complaint report form.
If the complaining party has a writ
ten statement it may be substituted for the narrative section,
provided that it is signed and attached to the complaint form.
1.2.2
The complaint will be forward to the Department supervisor
within one working day of the receipt o f the complaint, in
his or her absence, the succeeding supervisor will act on
the complaint.
1.2.3
The Department supervisor will investigate, act upon the com
plaint and deliver a report to the complaining party w i t h i n
ten (10) working days after the conplaint has been filed. An
appointment will be set with the complaining party tp review
the findings and action prescribed.
1.2.4
The Department supervisor will write a letter containing
findings, action prescribed and interview results. Copies
will be sent to the complaining party, employee(s) and to
the Branch Manager within five (5) working days.
*
• ’
STEP 2
1.3.1
If the complaint is not resolved at the first step, the com
plaint will be referred to the Municipal Branch Review Board
within five (5) working days.
1.3.2
The Review Board will be comprised of one representative
from each M m i c i p a l Branch Departments, excluding the
Prosecutor and Legal Aide. Each Department will nominate
two persons annually for the Board. The representative of"
the affected Department will be ex-officio to the Board.
1.3.3
The Review Board shall exercise the necessary authority to
determine the validity of the complaint, whether the em
ployee (s) are at fault. The Board will not review disci-
-■ plenary action. Both the affected Department and complaining
party must be prepared to submit statements or testimony for
the Board’s consideration.
1.3.4
1.4
2.0
STEP 3
1»4.1
If the complaint is not resolved at the second step, the com
plaint and all acconpanying documents will be submitted to the
Municipal Branch Manager within five (5) working days of the
Review Board submission of i t’s findings.
1.4.2
The Municipal Branch Manager will review and respond to the
complaint within ten (10) working days. The Manager’s deci
sion will be binding.
INFORMAL COMPLAINT PROCEDURES
2.1
A n informal complaint is one that the complaining party wishes to make
known to the Department Head, but does not expect specific action to
be takena g a i n s t the «'iployee(s) concerned.
2.1.1'
-.0
Informal complaints should be filed in the same manner as in
the section 1.2.1, and should then be forwarded to the Depart
ment Head. The Department Head will use his/her own discretion
for the follow up on an informal complaint.
LIBEL WARNING
3.1
.0
The Review Board will submit a letter containing it’s findings
and prescribed action to the complaining party, affected,
Department and Branch Manager within fifteen (15) working days. ‘
Please be aware that the filing of a complaint against a Tribal employee
can have serious affect on the employee charged with misconduct or
improper actions. All citizens have a right to file such complaints,
but it is inportant-to remember that the filing of a false complaint’
with the intent to maliciously bring the charged employee into disrepute
might subject the one filing the complaint to a criminal charge of Libel
CHAPTER VI, SECTION 41.
’
LEGAL LIABILITY
4.1
Healthy teeth are important
H e a lth y te e th a re as
important to a well functioning
body as any other organ. It is
important to maintain proper
care of teeth whether they be
permanent or a child’s first set
of temporary teeth. •
Teeth serve two functions..
They are the first step in
digestion. They do the grinding
and cutting food into small
pieces so it can be properly
utilized in the body. Teeth are
also necessary for the clear
distinct speech. How your
tongue and mouth are shaped
affects the sound of your
words.
Tempoarary teeth
When a
baby is born there are no teeth
visible. But they are hidden
under the gums.. At the age of
three months the gums begin to
harden. Later they become red
and swollen and soon a white
spot marks the location of the
first tooth.
By the time the baby is six or
seven months old the first teeth
appear in the front of the
mouth. And usually by the time
the child has its second
birthday all the temporary
teeth have erupted. There are
20 temporary teeth.
T he P e r m a n e n t T e e th
About the time the child is
six years old, teeth from in
the back of the jaws, behind
the temporary teeth. These
’’six year molar” as they are
called are permanent teeth.
These teeth are the keystones of
the dental arch, they shape the.
mouth depends to a large
extent on thece molors. They
should be well taken care of.
About a-year after the “six
year molars” appear the first
baby teeth become loose and
fall out. The roots of these
temporary teeth are absorbed
by the tissues and only the hard
enamel and its supporting
structures are left to come out.
The perm anent teeth will
replace the temporary teeth.
The temporary teeth are
important in that they guide the
permanent teeth into place. If
the first tee th are lo st
permaturly due to infection or
decay the second teeth can
come in crowded and out of
place.
Tooth decay
While there is more than one
reason for the occurence of
tooth decay, it is generally
belived that one of the most
common causes stems from
bacteria which produce acids
from foods which in turn attack
the surfaces of the teeth. Clean
teeth are less likely to be
attacked than teeth which are
not brushed regularly after
eating.
As food is chewed particles
lodge between the teeth. These
particles serve as food for the
bacteria which are always
present in the mouth. The
bacteria are changed to acids
which then attack the teeth or
are broken down to substances
which cause bad breath. The
bacteria fasten themselves to
the teeth by their own
adhesiveness and by that sticky
substance in saliva known as
mucin. When this occurs the
acid formed by the bacteria
dessolves the enamel, forming a
tiny hole. This hole or eavity
then is rapidly enlarged
because bacteria stream into it
not prevented, the cavity finally
reaches the pulp and then the
b a c te ria can e n te r th e
bloodstream which goes to all
parts of the body and may carry
disease bacteria with it.
Care of teeth
1., As soon as a child has his
20 temporary teeth or before a
visit to the dentist is on order.
Then a visit every six months or
more often is necessary. Do not
wait until decay starts.
2. E a t p le n ty o f fo o d
containing calcium, phosphor-
-ous and vitamins A and D,
such as butter, cheese, eggs,
prunes, meats, otmeal and
milk. Also fruits áre a good
source of vitamin c. A dental
hint is do not drink when there
is food in the mouth because
this prevents chewing and
avoid excessive intake of
sugary foods.
3. Choose a toothbrush to fit
the mouth. Make certain
bristles are not broken or loose.
Do not use anyone else’s brush.
Brush the teeth each time they
are used, after each meal and
OH rising and retiring.
Register
Any evidence o f criminal wrong doing shall be reported to the Prosecutor
at any time during this procedure.
your
Main dish soups class
Are you stuck on new ideas:
for nutritions inexpensive and
good main dishes? Consider
serving soup more often during
these cold, grey days.
L e a rn in g C e n te r h av e
combined efforts to offer a
class starting February 19th on
Main Dish Soups. Pennie
Little will teach the class
including in fo rm atio n on
Homemade soups help use making vegetable, meat and
up leftovers and almost any cream soups from scratch.
type food on hand. No Participants will have a chance
com plicated equipm ent is to try their hand at soup
required and soups can cook making during the four, two
while you may be at work or hour class meetings. If you are
while you do chores around the interested sign-up at the COCC
house.
Adult Learning Center. If you
The Warm Springs Exten have questions call Cynthia at
sion Service and COCC Adult 553-1428 or Pennie at Ext. 238.
Page 11
belongings
The Warm Springs Police
Departm ent encourages all
residents on the reservation to
register all stereos, TVs and
rifles, as there has been a rash
of burglaries in the Warm
Springs area.
Write
make, model and
serial numbers of each item on
a piece of paper and put thé
paper in a safe place. With
items being registered this way,
the police department may
have an easier time in locating
any stolen items.
i'-COpm.
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