Page 10 The Skanner MINORITY BUSINESS ENTERPRISE EDITION September 21, 2016
MBE 2016
Banks cont’d from pg 8
ot en handled at ATMs
or on the Internet. In-
stead, there’s more
square footage for per-
sonal bankers to assist
customers with their
needs — or possibly sell
them additional prod-
ucts. Wells makes a
point of calling its loca-
tions “stores” instead of
branches.
“Cross-selling is hard,
dii cult work, but ulti-
“
the bank, a metric Wells
top executives would
highlight every quar-
ter with investors. The
bank even had a “Gr-
Eight” program aiming
to raise that number
to eight. Wells never
reached that level.
Wells’ dei nition of a
“product” covers many
types of services, Hedg-
es said. Online banking,
a savings account and a
Special Business Edition
Briefs cont’d from pg 12
week, Wells pledged to
end the sales goals pro-
gram by the end of the
year.
Ruth Landaverde, a
former worker at both
Wells Fargo and Bank
of America, said the
pressure was intense at
Wells and at BofA.
She worked for Wells
Fargo from 2009 to 2010
at a division that sold
additional products like
Wells Fargo’s CEO has said the bad behavior
was isolated to only a handful of employees
and managers, even though Wells acknowl-
edged that it had i red more than 5,000 em-
ployees for misconduct
mately it’s about keep-
ing customers banking
with you,” Hedges said.
“But you also risk alien-
ating your customers
when you cross-sell too
hard.”
Wells Fargo, famil-
iar to customers for its
stagecoach logo, had
also long been known
in the banking indus-
try for its aggressive
sales goals. The average
Wells Fargo household
had on average more
than six products with
checking account could
all be considered sepa-
rate products at Wells.
Customers at other
banks usually have no
more than three prod-
ucts, said Hedges.
Wells Fargo’s CEO has
said the bad behavior
was isolated to only a
handful of employees
and managers, even
though Wells acknowl-
edged that it had i red
more than 5,000 em-
ployees for misconduct.
At er being i ned last
credit cards to already
existing
customers.
Stress got so high that
Landaverde said she de-
veloped a tic in her eye
and sleep problems.
Landaverde said she
had to sell four cred-
it cards and four auto
loans each week, as well
as three home mortgag-
es or rei nance submis-
sions. She said the quo-
tas were simply to keep
her job, not to earn any
substantial commission
or bonus.
Washington State
Economic Revitalization
Board Approves $2,353,500
in Grants
The Washington State Community
Economic Revitalization Board (CERB)
last week approved $2,353,500 for pub-
lic infrastructure development and
economic feasibilities studies target-
ing business growth and job creation
in the Port of Camas-Washougal, Port
of Ridgei eld, city of Woodland, Port of
Douglas County, and city of Colfax.
• Clark County - $1,700,000 loan and
a $300,000 grant to the Port of Cam-
as-Washougal for 50,000-square foot
Industrial Building #18 construction
project. This prospective develop-
ment project is to construct a new
50,000 square foot metal pre-fab
building, slab on grade, in Steiger-
wald Commerce Center. The estimat-
ed private investment is $1,000,000,
with an estimated 70 permanent jobs
to be created, as a result of this proj-
ect. CERB funds were matched by
$3,750,000 in local resources.
• Clark County - $50,000 grant to the
Port of Ridgei eld for Dark Fiber Op-
tics – Needs Assessment/Feasibility
Study. This is a feasibility study to
assess the need, cost and rate of re-
turn related to constructing a i ber
optic broadband “loop” around the
Ridgei eld Port District. CERB funds
were matched by $50,000 in local re-
sources.
• Cowlitz County - $22,500 grant to
the city of Woodland for Downtown
Façade Improvement Plan. This fea-
sibility study will conduct a market
analysis, develop a property inven-
tory, review and revise existing city
codes, identify needed resources and
create a façade improvement pro-
gram. CERB funds were matched by
$7,500 in local resources.
• Douglas County – $107,500 loan and a
$300,000 grant to the Port of Douglas
County for the Lot 17 Development
and Infrastructure Construction
project, for Salcido Enterprises. LLC.
This committed private partner proj-
ect consists of installing power con-
duits and vaults, landscaping, and
storm water facilities; water line and
sanity sewer line extensions; road-
way improvements. Salcido Enter-
prises, LLC will invest $10,000,000
in a 32,400 square foot building and
create or retain 47 permanent jobs as
a result of this project. CERB funds
were matched by $85,000 in local re-
sources.
• Whitman County - $36,000 grant to
the city of Colfax for the Lower A
Street Industrial Park Wastewater
Siphon Engineering Plan. This is a
feasibility study to develop engineer-
ing plans for six wastewater siphons,
location analysis, cost-benei t analy-
sis and site appropriateness for more
active warehousing use. CERB funds
were matched by $12,000 in local re-
sources.
The release of CERB funds to these
projects is contingent upon each appli-
cant completing specii c pre-contract
requirements, such as i nalizing other
funding sources and obtaining neces-
sary permits.
MULTNOMAH COUNTY
Supporting community
empowerment, cultural diversity,
and social equity.
Increasing economic opportunities
for State of Oregon Certi�ied Firms
(minority-owned, women-owned,
emerging small business, service
disabled veteran, disadvantaged
business enterprise)
For more information contact:
Lee Fleming at 503.988.7540
lee.�leming@multco.us
Or visit us online at:
https://multco.us/purchasing/
bidsproposal-opportunities
or
www.pdxprocurementsearch.com