4A
THE DAILY ASTORIAN • TUESDAY, JANUARY 31, 2017
ODOT: Final report, with recommendations set for Feb. 28
Continued from Page 1A
That legislation — one of
Gov. Kate Brown’s priorities
as governor — could hike gas
taxes and fees on drivers and
funnel hundreds of millions
of dollars in additional fund-
ing to ODOT.
The state in September
awarded a nearly $1 mil-
lion contract to McKinsey
& Company to conduct the
long-awaited review.
The consultants found
that the culture of transpor-
tation management was like
a family, only one without
dissent. More self-criticism
could help ODOT improve
its performance, the consul-
tants found.
“Only 44 percent of
employees agree that lead-
ership consistently offers a
critical perspective. Inter-
views with senior manage-
ment supported these find-
ings,” according to the
report. “There were no exam-
ple of individuals who con-
sidered themselves a ‘dis-
senting voice.’”
Department of Trans-
portation management per-
formed poorly in laying out
a shared vision with strategic
clarity, as well as in setting
performance standards to
achieve that vision, accord-
ing to the consultants.
“Furthermore, organi-
zational standards, such as
operational goals … are
deployed
inconsistently,
leaving ODOT without clear
standards to direct how the
organization should operate
most effectively,” they wrote.
While the department
does a good job in creating
clear roles and responsibil-
ities, and recognizes good
performance in non-finan-
cial ways, it could do more to
reward employees and hold
them accountable, with more
of an emphasis on results,
according to the report.
It quoted several employee
comments gathered during a
survey, including “We need
to ensure accountability for
performance and behavior
problems … High-level man-
gers can talk the talk, but
poor performers and poor
behavior is still tolerated …
Good employees currently
work hard through internal
motivation and personal ded-
ication to high quality ser-
vice, not because the agency
rewards them.”
The consultants found
that clear roles and respon-
sibilities for the Oregon
Transportation Commission,
which oversees ODOT pol-
icy, and other governing bod-
ies also were “inconsistently
and vaguely defined, partic-
ularly in the areas of gover-
nance, strategy, and perfor-
mance management, partly
due to ambiguous charters
and interpretation.”
The agency received
good marks from the con-
sultants for engaging people
who have interest in trans-
portation projects, including
local governments, lobby-
ists and the public, in project
development.
“I am very pleased with
the outcome,” transportation
Director Matt Garrett wrote
in an email to staff. “The
report paints the picture of a
strong, high-performing gov-
ernment agency that, like all
organizations, has opportuni-
Academy:
Enrollment
could start
in March
to generally perform better
than average. The states used
for comparison were Ari-
zona, California, Colorado,
Idaho, Nevada, Utah and
Washington.
The next step is for the
Department of Administra-
tive Services to take the find-
ings and options and turn
them into concrete recom-
mendations to deliver to the
governor, the Oregon Trans-
portation Commission and
the Legislature, said Matt
Shelby, a Administrative Ser-
vices spokesman.
“These are McKinsey’s
complete set of findings; this
report concludes the bulk of
McKinsey’s work,” Shelby
said.
“As we work to develop
ties to improve, and it gives
concrete advice on how we
can do so.”
Garrett noted that the
report “calls out ODOT’s
supportive and collaborative
leadership style as a strength
and suggests complementing
that approach with a more
directive and challenging
management style.”
The findings were based
on interviews with manage-
ment, experts, interest groups
and surveys, including a
survey of more than 2,700
Department of Transporta-
tion employees. ODOT’s
performance on several indi-
cators were compared with
other Western states with
departments of transporta-
tion of similar size and found
the recommendations, we
still have McKinsey on con-
tract and will work in con-
sultation with McKinsey to
develop the recommenda-
tions, but the recommen-
dations themselves will be
coming from DAS,” Shelby
said.
The 69-page report was
released Monday to the EO
Media Group/Pamplin Media
Group Capital Bureau in
response to a public records
request for the document.
The final report, with rec-
ommendations by the Depart-
ment of Administrative Ser-
vices, is set to be complete
Feb. 28.
Portland Tribune reporter
Nick Budnick contributed to
this report.
Danny Miller/The Daily Astorian
Oregon Department of Transportation Director Matthew
Garrett speaks during a bridge interpretive display ded-
ication in May on the West end of the Lewis and Clark
River Bridge in Astoria.
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Continued from Page 1A
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