3A THE DAILY ASTORIAN • THURSDAY, JULY 16, 2015 Called 911 by mistake? Stay on the line Dispatchers KDYHWRFRQ¿UP 911 callers don’t really need help By NATALIE ST. JOHN EO Media Group PACIFIC COUNTY, :DVK²$PHULFDQVPLJKWEH surprised to learn just how of- WHQWKHLUEXWWVDUHFDOOLQJ 0RUH DQG PRUH ODWHO\ OR- cal dispatchers answer a 911 FDOORQO\WR¿QGWKDWWKHFDOOHU has already disconnected, or UHDOL]H WKH FDOO RULJLQDWHG LQ- side of a pocket or purse. $V VPDUWSKRQHV KDYH UH- placed older phones with DFWXDO EXWWRQV WKH QXPEHU of inadvertent 911 calls, or “short-dials,” has exploded, with unfortunate consequenc- HV IRU HPHUJHQF\ GLVSDWFKHUV — and the people who rely on WKHP In 2011 and 2012, these “short-dial” calls accounted IRUDERXWSHUFHQWRIDOO FDOOVLQ3DFL¿F&RXQW\:DVK By 2014, they accounted for DERXWSHUFHQWRIFDOOV $FFRUGLQJWR&KLHI'HSXW\ IRU (PHUJHQF\ 0DQDJHPHQW DQG &RPPXQLFDWLRQV 6WHSK- anie Fritts, who oversees the county’s dispatch operations, IROORZLQJ XS RQ WKHVH FDOOV LV D QHFHVVDU\ EXW WLPHFRQ- VXPLQJ WDVN WKDW JREEOHV XS SXEOLFUHVRXUFHVDQGGLVWUDFWV GLVSDWFKHUV IURP UHDO HPHU- JHQFLHV ³2QH RI WKH WKLQJV SHRSOH need to understand is that if WKH\ GLDO ZH KDYH DQ RE- OLJDWLRQWRDVVXPHLW¶VDQHPHU- JHQF\´)ULWWVVDLG³:KHQWKH\ KDQJXSZHGRQ¶WNQRZZKDW¶V KDSSHQLQJ´ Chris Carver, a spokesper- VRQIRUWKH1DWLRQDO(PHUJHQF\ 1XPEHU$VVRFLDWLRQVDLGPRVW RIWKHVHFDOOVFRPHIURPSHRSOH ZKRIRUJHWWRORFNWKHLUNH\SDGV and accidentally call 911. Many FDOOHUV TXLFNO\ KDQJ XS LI WKH\ realize they’ve called 911. But WKDW DFWXDOO\ PDNHV OLIH KDUGHU IRU WKH GLVSDWFKHU ZKR PXVW WU\WRUHDFKWKHFDOOHUDQGPD\ HQG XS GLVSDWFKLQJ SROLFH ¿UH RU PHGLFDO VHUYLFHV WKDW UHDOO\ aren’t needed. $FFRUGLQJ WR &DUYHU WKHUH DUHPLOOLRQVRIVKRUWGLDOVLQWKH 86HDFK\HDUDQGWKH\DUH³DE- VROXWHO\ ZLWKRXW D GRXEW SHUFHQW´DJURZLQJSUREOHPIRU dispatch centers. “They cost every 911 center WLPHUHVRXUFHVDQGHIIRUWWRGH- WHUPLQH ZKDW WKH VLWXDWLRQ LV´ Carver said. Many false alarms, and a few serious calls 0RVW SHRSOH FDQ MXVW KDQJ XSZKHQWKH\KDYHDEDGFRQ- QHFWLRQ RU DVVXPH WKDW LW¶V D ³EXWWGLDO´ %XW GLVSDWFKHUV FDQ¶W PDNH DQ\ DVVXPSWLRQV 7KH FDOOHU PLJKW EH VLOHQW EH- FDXVH WKH\¶YH VWRSSHG EUHDWK- LQJ EHFDXVH WKH\¶UH KLGLQJ IURP D YLROHQW SDUWQHU RU EH- cause they’re stranded in a re- PRWHDUHDZLWKEDGUHFHSWLRQ ³:HKDYHWRFDOOWKHPEDFN EHFDXVHWKHUH¶VDIHZWKDWWXUQ RXW WR EH UHDO LQFLGHQWV