THE SPOKESMAN • TUESDAY, AUGUST 16, 2022 A11
RECORDS / COMMUNITY
Tips for handling flight
delays and cancellations
By Better Business Bureau
Pilot strikes, labor shortages
and high travel demand have
all contributed to a summer
of chaos for the flight indus-
try. On average, one out of five
flights have experienced delays
and over 116,000 flights have
been canceled so far in 2022,
according to FlightAware data.
As airlines continue to try to
accommodate stranded pas-
sengers, the Better Business
Bureau provides guidance to
travelers who may be seeking
compensation and refunds for
cancellations.
When are consumers enti-
tled to a refund after a flight
delay or cancellation?
When a consumer is fly-
ing domestically in the United
States, rules regarding flight de-
lays and cancellations are over-
seen by the U.S. Department
of Transportation. In general,
there are no U.S. federal laws re-
quiring airlines to provide pas-
sengers with compensation for
a delayed flight. Airlines may
have their own policies and may
provide better benefits if a flight
was canceled or significantly de-
layed within the airline’s scope
of control.
However, when flights are
canceled by the airline, consum-
ers are always entitled to a full
refund according to USDOT.
This includes a refund of any
bag fees or extras, such as addi-
tional legroom for a seat. If the
airline offers a voucher in lieu of
a refund, ask about expiration
and blackout dates. Airlines may
also have additional restrictions
on the use of vouchers. Con-
sumers are not obligated to ac-
cept vouchers and may insist on
a full refund instead.
Typically, nearly all domestic
airlines will try to accommodate
passengers on the next avail-
Getty Images
Summer 2022 has been plagued by widespread flight cancellations. Don’t get caught without a backup plan.
able flight, and sometimes (but
rarely) on a different carrier.
Essentially, consumers’ expe-
riences will vary depending on
the airline they choose. Some
airlines have stronger reputa-
tions than others for their ame-
nities and coverages. Consumers
can look up companies on BBB.
org for ratings, consumer alerts,
complaint trends, and examples
of how the business responds to
their customers.
Plan for delays and look up
route’s performance history
Unfortunately, there are
many variables that can affect
scheduling that is outside of the
airline’s control, therefore con-
sumers must keep this in mind
while planning their trip.
Once you have a specific
flights in mind, you can look up
its performance and check the
likelihood of a delay occurring.
According to USDOT’s website,
“On-time performance per-
centages for individual flights
of the larger U.S. airlines are
available by phone from those
airlines upon request. These
airlines are also required to
post this information on their
websites, with special notice for
flights that experienced serious
delays or cancellations.”
Check carrier and credit
card terms
While federal regulations
don’t require airlines to reim-
burse expenses such as rooms
or food in the event a flight is
canceled or severely delayed, the
carrier and credit card compa-
nies may have different policies.
Purchase tickets with a credit
card that offers trip protection
or travelers insurance and check
individual airline policies.
Should you find your par-
ticular incident is covered by a
carrier or credit card company’s
policy, BBB can help both par-
ties come to a resolution using
the BBB Online Complaint Sys-
tem.
Keep documentation
Keep receipts and records
for expenses incurred as a re-
sult of a significantly delayed
or canceled flight. Consumers
should keep receipts for extra
purchases, like a hotel room, so
they can submit them to their
airline or credit card company
for reimbursement later.
Check the carrier’s website
Most airlines allow consum-
ers to initiate refunds directly
on the carrier’s website. Using
a website may help a consumer
obtain a refund or rebook a
trip much faster than waiting
for a consumer service agent in
person or on the phone.
Rules are different for for-
eign flights
Flights that were canceled
while in another country will
be affected by the laws of that
nation. Check with the local
country’s department of trans-
portation while traveling inter-
nationally.
70th anniversary: Doris
and Malcolm Edmunson
Doris and Malcolm Ed-
munson of Bend will cele-
brate their 70th wedding an-
niversary on Sept. 17 with an
open House from 2 p.m. to
4 p.m. at their family home
in Bend.
The couple were married
September 14, 1952, at the
Old Presbyterian Church in
Redmond, OR.
Mr. Edmunson is a retired
county assessor. He grad-
uated from the University
of Oregon in 1957 and is a
fourth generation Oregon
born. His ancestors traveled
over the Oregon Trail to set-
tle in Oregon.
Mrs. Edmunson moved
with her family to Oregon at
age 14, from South Dakota.
She graduated from Red-
mond High School in 1952
and worked at the Pentagon
her first year of marriage
when Malcom was assigned
to Fort Belvoir in Washing-
ton, DC.
They were married when
Submitted Photo
Mr. Edmunson was home on
leave from serving in Korean,
then they left the next day for
his next assignment in Wash-
ington, DC Fort Belvoir for
one year before returning to
Oregon.
After Mr. Edmunson re-
tired from the LA County
Assessor’s office, the couple
moved back home to Bend 43
years ago.
50th anniversary:
Renee and Bob Horton
Renee and Bob Horton of
Powell Butte celebrated their
50th wedding anniversary on
July 1.
The couple were married
July 1, 1972 at the United
Methodist Church in Nyssa,
Oregon. After the 1969 moon
landing, the couple met while
viewing a lunar rock display
at Oregon State University.
They have two children
and four grandchildren: Rus-
sell Horton and wife Ginette
Lalonde of Tacoma, Washing-
ton, and Rebecca Botaitis and
husband John of Portland,
Oregon.
Mr. Horton retired from
the Contact Industries in
Prineville in 2012. His hob-
bies include woodworking,
travel and fishing.
Mrs. Horton retired from
Submitted Photo
working at Safeway in Red-
mond in 2013. Her hobbies
include quilting, reading and
traveling. She had been a
PEO member for 31 years.
They have lived in Central
Oregon for 27 years.
Police Log
The Spokesman will update items in
the Police Log when such a request
is received. Any new information,
such as the dismissal of charges or
acquittal, must be verifiable.
Redmond Police Department
Friday, Aug. 5
9:35 a.m., NW Oak Tree Lane. Arrested
Aimee Sahagun, 28, Redmond. Charge:
Theft II
5 p.m.: NE Greenwood. Arrested: Missty
Evon Foote, 40, Redmond. Charge:
Reckless burning, arson II, resisting
arrest, escape.
5:31 p.m.: SW Highway 97. James
Michael Walker, 20, La Pine. Charge:
Criminal mischief
Sat., Aug. 6
9:40 p.m., car accident at SW Airport
Way and 13th. Arrested: Wyzeas
Jermaine Cooper, 43, Bend. Charge:
DUII, reckless endangering.
Sun., Aug. 7
2:25 p.m.: NW 9th and NW Kingwood.
Arrested: Aaron John Ray Eisler. Charges:
Violation of restraining order, giving
false info to police, resisting arrest,
misdemeanor attempt to elude Police
5:35 p.m., Veterans Way and Highway
97. Arrested: Kevin T Kismatali, 40,
Redmond. Charge: Possession of stolen
vehicle, felony attempt to elude.
10 p.m., SW Highland Ave. Arrested: Tara
Lynn O’Keefe, 67, Bend. Charge: DUII,
reckless driving.
Mon., Aug. 8
1:30 a.m., NW Hazlewood Ave. Arrested:
Esteven Arturo Hato Diaz, 33, Redmond.
Charge: Coercion, misdemeanor assault
5 p.m., SW 31st. Arrest: Michael Edward
Anderson, 24, Redmond. Charge:
Unlawful possession of firearm.
10 p.m. SW Jackson, Deschutes. Arrest:
Johnny Ray Phillips Sr., 61, Redmond.
Charge: In-state warrant.
Wed., Aug. 10
7:15 p.m. 2000 block S. Highway
97. Arrest: Bryson Verl Setzkorn,
33, Terrebonne. Charge: Coercion,
harassment, parole violation.
Thurs., Aug. 11
9:15 p.m., SW Sixth and SW Forest.
Arrest: Yesenia Ramon Aquino, 24,
Redmond. Charge: Harassment.
Thefts
From were reported from Aug. 5-11 on
the following blocks in Redmond:
NW 6TH ST
SW 14TH ST
NE GREENWOOD AVE/NE 17TH ST
SW BLACK BUTTE BLVD
SW YEW CT
NW 4TH ST
NW OAK TREE LN
W ANTLER AVE
SW 5TH ST
SW 27TH ST
NE 3RD ST
SW VETERANS WAY
NE 4TH ST
SW MONKSHOOD LN
SW 11TH ST
SW FOREST AVE
SW CANYON DR
SW VETERANS WAY
NW 6TH ST
NW 7TH ST
NW OAK TREE LN
OBITUARY POLICY
Death Notices are free, but specific guidelines must be followed.
Local obituaries are paid advertisements submitted by families or
funeral homes. When submitting, please include your name, address
and contact number. • For deadlines or other information, call 541-
385-5809. • Email: classified@redmondspokesman.com
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