27
Do Unto Others
(Continued from page 8)
diction, etc., can be answered ac
curately.
Do—Remember that the tirne of the
person you are serving is as val
uable as your own, and anything
you can do for him to save time
and inconvénience will be appre-
; ciated.
Do— Show the same consideration of a
problem presented by the least
important person as you would
give a request for information
from the Governor himself.
Do— Treat fellow. employees with the
same courtesy that you show the
public. g
Don’t—Let personal problems affect
your work. The fact that you
have a headache or are unhappy
I is important to you, but the im
portant thing to the person you
are serving is whether, your man
ner is/pleasant and your service
compétent.
Don’t?—-Discriminate , among the people
you serve, putting forth time and
effort to assist one person, and
obviously hurry through the re
quired routine for the next.
Don’t-—Criticize the work of a fellow
employee io another person; ,'his
opinion of your superior ability
or knowledge is unimportant com
pared with the fact that such
criticism breaks down his trust in
State service as a whole.
Don’t— Neglect persons seeking infor
mation while you carry on other
business -^¿personal or official.
When necessary,//if is 3 simple
matter to give recognition to the
individual with a, brief| explana
tion that you will bp/'free in a
moment.
Don’t^R efu se a request as thqugh it
were a pleasure to dp so, but ex
plain the reasons why such denial
is necessary; and if possible offer
assistance toward some other sol
ution of the person’s problem.
"There are as many 'Do’s’ and as
man 'Don’ts’ as there are types of situ
ation that may arise in individual de
partments, but the above cover many
of the general situations, w ith which
we are all familiar. Fundamentally,
however, the establishment of sound
public relations is simple:
" 1. Let us visualize ^s, the backbone
of our public relations program every
state employee consciously serving as
a public relations representative in his
daily contacts with the public.
"2. Let" each employee be guided in
his relations with the public by the
way he himself would like to be treated
were he standing on the other side of
litis own desk.
"3. The only possible outcome wilf
be a better understanding and confi
dence between the people being served
and those performing the service.
"4. Upon such a foundation of com
mon understanding may be built a
sound public relations program which
will be accepted by the 1 public as an
expression of the good will of the pub
lic servants of whom they are justly
proud. ”
AUTHORIZED AGENTS FOR
Royal Standard Typewriters
Needham’s Book Store
465 State St., Salem, Oregon