Oregon daily emerald. (Eugene, Or.) 1920-2012, October 25, 2004, Page 10, Image 10

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Internet users unprepared
for viruses, research says
Most household computers operate without firewalls
or software to combat online risks such as viruses
BY TED BRIDIS
THE ASSOCIATED PRESS
WASHINGTON — Internet users at
home are not nearly as safe online as
they believe, according to a nationwide
inspection by researchers. They found
most consumers have no firewall pro
tection, outdated antivirus software
and dozens of spyware programs se
cretly running on their computers.
One beleaguered home user in the
government-backed study had more
than 1,000 spyware programs run
ning on his sluggish computer when
researchers examined it.
Bill Mines, a personal trainer in
South Riding, Va., did not fare much
better. His family’s 3-year-old Dell
computer was found infected with
viruses and more than 600 pieces of
spyware surreptitiously monitoring
his online activities.
“I was blown away,” Mines said. “I
had a lot of viruses and other things I
didn’t know about. I had no idea
things like this could happen.”
The Internet always has had its
share of risky neighborhoods and dark
alleys. But with increasingly sophisti
cated threats from hackers, viruses,
spam e-mails and spyware, trouble is
finding computer users no matter how
cautiously they roam online.
The technology industry is feeling
the pain, too.
Spurred by the high costs of sup
port calls from irritated customers
and fearful that frustrated consumers
will stop buying new products,
Internet providers, software compa
nies and computer-makers are mak
ing efforts to increase awareness of
threats and provide customers with
new tools to protect themselves.
Still, many computer users appear
remarkably unprepared for the dan
gers they face.
The study being released Monday
by America Online and the National
Cyber Security Alliance found that 77
percent of 326 adults in 12 states as
sured researchers in a telephone poll
they were safe from online threats.
Nearly as many people felt confident
they were already protected specifi
cally from viruses and hackers.
When experts visited those same
homes to examine computers, they
found two-thirds of adults using an
tivirus software that was not updated
in at least seven days.
Two-thirds of the computer users
also were not using any type of pro
tective firewall program, and spyware
was found on the computers of 80
percent of those in the study.
The survey participants, a cross
section of Internet users, were select
ed in 22 cities and towns by an inde
pendent market analysis
organization, said AOL spokesman
Andrew Weinstein.
The alliance, a nonprofit group, is
backed by the Homeland Security
Department and the Federal TVade
Commission, plus leading technolo
gy companies, including Cisco Sys
tems, Microsoft, eBay and Dell.
The group’s chief, Ken Watson, said
consumers suffer from complacency
and a lack of expert advice on keeping
their computers secure. “Just like you
don’t expect to get hit by a car, you
don’t believe a computer attack can
happen to you,” Watson said.
“There really is quite a perception
gap,” agreed Daniel W. Caprio, the
Commerce Department’s deputy assis
tant secretary for technology policy.
“Clearly there is confusion. We need to
do a better job making information
and practical tips for home users and
small businesses available.”
Wendy Avino, an interior decora
tor in Lansdowne, Va., said re
searchers found 14 spyware pro
grams on her borrowed laptop and
noticed that her $50 antivirus soft
ware was not properly configured to
scan her computer at least monthly
for possible infections.
“We don’t go in funny chat rooms,
I don’t open funny mail,” Avino said.
“If it says ‘hot girls,’ I delete it. We do
everything in the right way, so how
does stuff get in there?”
She complained she was misled
believing her commercial antivirus
and firewall programs would protect
her from all varieties of online
threats; most do not detect common
types of spyware.
“It is very complicated for the av
erage home user,” said Ari Schwartz,
an expert on Internet threats for the
Center for Democracy and Technolo
gy, a Washington civil liberties group.
“There’s a lack of accountability all
around, from consumers who don’t
believe they should have to do this to
companies who blame the consumer.
It’s finger-pointing back and forth,”
Schwartz said.
Quakes: Victims scramble to buy supplies
Continued from page 7
swept away the only road and upend
ed homes and cars. Residents await
ed airlifted food and other supplies.
“Carrying out rescue efforts is the
most important task right now,” Tsuto
mu Takebe, secretary-general of the
ruling Liberal Democratic Party, said
on a talk program aired by NHK. “The
government is making all the effort to
assess the extent of the damage.”
The quake was the most devastat
ing to strike Japan since 1995, when
more than 6,000 were killed in the
port city of Kobe.
“We were completely isolated,” said
Takejiro Hoshino, who was evacuated
by military helicopter along with
dozens of others from Shioya, a small
mountain hamlet. Hoshino was unin
jured, but his 12-year-old grandson
was killed when their home collapsed.
Japan’s Meteorological Agency
registered 309 aftershocks — most
too weak to be felt — and warned
that similar tremors could hit the re
gion over the next week.
With most areas still not getting
electricity or water, many residents
were expecting a long haul and were
buying up supplies wherever they
could be found.
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