COMMUNITY
Public ‘pleased’ with Downtown Mall guides
By June Russell
1 mei iilcl Hepor '
Its still too early for the sta
11stii s to |»- in but one thing is
clear tin1 downtown guides'
mi|M( t on tho mall is Ixx online
apparent
'Wi re Vert pleased
They ve done a ureal job so tat
and overall then pertomiam e
lias been e\i ellenl said Kuss
Brink Downtown 1'iijjene lin
executive director "The most
important criteria to me for
judging sm cess is how the
businessmen feel they re doing
We haven't done a rpies
tionnaire yet. but from the
allot dotes people are telling us
they re very pleased'.with the
servir e
Naturally any improvement
in the perceptions and comfort
level ol people y isiting the mall
EPD, businesses also happy with performance after
nearly three months of patrolling shopping area
will take timi'. hul brink re
in.mis optimistic
The guides Itegan patrolling
lilt' in.ill I l b lli repl.ti ing (lie
se< unt\ guards from Absolute
Sim urit\ Modelled after I’lirt
laud's suit essful "street am
bassador" program, tin* guides
ari‘ i• 111riisIimI with m,iking the
mall a friendlier plai e In \ isil
Don Zadolf owner of H.u k
stage Danreweai i 1 \V Hroad
w.n, said tlif guides arc niak
ing Ihcir present c know n
"Thc\ seem In be in aulhori
I\ liere be said I he\ lihik
nu-lumseiiH' \f\ impression is
that I lies are making people
more comfortable I Ibink
they‘re working vcr\ well
"The oiiK improvement I
would make would l>f to him1
them more authority so they
i .tu h.u k up wh.it thus s.iv
IAcept lor i.ailing the polite
to handle fights, most of tlio
guides duties are routine sm h
as giving directions and stop
ping people tiding lakes on the
mall Brink said
Anything that involves
plivsu.il threat or harm they
i all the police immediately
and also for any medical enter
gent \ they call '111' lit ink
saui Obviously, if there's a
c rime in progress they also call
‘111 hut there hasn't been am
of that so far
Brink said the guides have
■ Aperient ed no problems with
"yvanna he " gang members or
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1V'** 'Af» :+*. D* tiuMfx *Yi3r<j *«#?
llir street k ids on the m.ill
W e tr\ to re< ognize them us
people find not stereotype
them " he said If they offet
ns information, it goes in the
daily reports But. we're nbvi
ously not going to try to harass
them and they're not going to
harass us
I eedbac k from the public has
been mostly positive, he said
No surveys to gauge t he
guides’ impai t w ith the publit
are being planned yet. Hrmk
said
The biggest problem the
guides have experienced so fur
involves < ommunit ation let h
nupies using radios, calling
ui 1 and i ommunn ating among
themselves Brink said
The Kugene Pulilii. Safety He
partment has been very helpful
in improving the guides' |ier
fnrmame and will provide on
going training. Brink said One
.ire,i they are working to itli
prove on is the writing of daily
reports to include .ill pieces of
vita! information and observa
tions ['he reports are then sent
to the- Ivugene polic e depart
ment
Kl’I) Ngt (,reg /.altar said the
information in these reports
and observations made bv the
guides have helped officers
soh e several c ases
So far it's working ver\
well, he said "We've gotten
some valuable information
from them through the reports
and observations We actually
disi oarage them from any overt
ai tion; that's not what thee re
there for Thev do have an on
going rel.it ionshi t> with t he
street kills and are able to put
names on them and provide
other information
Ac tualh . u e haven't gotten
that main calls front the guides
a feu assault vie tints, a fen
drunks. ' /altar said "Thev're
helping to some degree to con
trol intoxicated or disorderH
|ieople on the mall, and collec t
irtg information to revoke oc
denv permits
U of O
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