HELPLINE
Continued from Page 1
Nilsson, who has spent time
working on crisis linos at the
University and elsewhere, said
there is a certain amount of
stress involved in the work, but
that the staff has several ways
of handling this stress
The regular staff meetings are
important for lending support
and offering relief from the
emotional stress that sometimes
occurs while working on the
line. Nilsson said
"Confidentiality is extremely
important, so thr staff meetings
arc places to provide support
and a place to share personal
feelings and reactions to the
i alls." she said
The extensive training that
the staff receives also aids in
keeping its own stress level
low. as does the rotational sys
tem that the staff uses for
scheduling work times In ad
dition. whenever somebody is
working on the line, backup
and added support are always
available, said Nilsson.
When a person calls the
Helpline, the staff member an
swenng follows a proce
dure th.it starts by assessing the
severity of the situation anti let
ting the i.uller express his or
her feelings
"People usually don't know
what they're upset about when
they call," Nilsson said "Peo
ple (list know they're upset
They might say something
vague like. It's just really bad,
I can’t sit still. I can't study. I
have a test tomorrow, and I'm
going to fail.'
The work people have done
on the Crisis Helpline often
leads to related careers else
where Two former counselors
pursued a master's program in
counseling and social work,
and various past directors are
now psychologists
Working on the crisis line
helps people in all their human
relationships, hemp said She
also adtletl that it was good on
a resume demonstrating to em
ployers that the person can
work under stress, and t an
work well with people
Nilsson said working on the
Helpline gives students a
chance to dec ide whether they
would like a career in counsel
ing or psychology if they ivm
considering one
lust year, the Helpline re
ceived fietween ti(M) and 7(Mf
i alls. Kemp said ()ut of these
t .ills, about 1-1 pen out w ere
from non-1 Iniversilv students
These figures represent a de
cline from tlie Mill) tails rc
i eived during the previous
year Nilsson said the numtier
of i alls seems to lie on an up
swing again, and attributed tins
mi reuse in i ails to more pub
In itv both on and ofl i umpus
I
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