16 Wednesday, September 23, 2020 The Nugget Newspaper, Sisters, Oregon LETTERS Continued from page 15 s s s To the Editor: In the September 16 edition of The Nugget, two letters to the editor that, when taken together, reminded me of a process used to resolve complex issues as an engineer at Intel. Define what you think the problem is, collect data to validate, iso- late the root cause, formulate a corrective action plan. Problem definition: Jean Nave reminded us that